Shelly Hubbard
Montrose,CO
Summary
Dynamic leader with a proven track record at Montrose Recreation District, enhancing community engagement and team capabilities. Excelled in staff training and program management, boosting program participation by over 100%. Skilled in Microsoft Office and adept at fostering teamwork and collaboration. Demonstrates exceptional organizational skills and adaptability. Detail-oriented Site Coordinator with16 years of success in large-scale event management. Eager to apply advanced knowledge of outreach activity coordination and fundraising mastery to bring value to non-profit organization. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Competent Managment with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
24
24
years of professional experience
Work History
Site Coordinator
Montrose Recreation District
01.2022 - Current
Developed and implemented programs to handel over 100 plus Children.
Supervised staff and aids in developing enrichment and educational glasses.
Created a happy, safe and welcoming environment to enhance enjoyment and learning.
Coordinated communication's, assignments, and schedules for a Staff of 20.
Kept detailed program records and submitted reports on time.
- Enhanced community relations by organizing engagement events and addressing concerns related to project developments.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Facilitated training sessions for new staff, enhancing team capabilities and ensuring consistent quality of work.
Reservation Agent
Telluride Express
09.2000 - 03.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Worked ON AND OFF The Past 4 Years
Program Manager
Boys and Girls Club
10.2020 - 01.2022
Same as above( Montrose Recreation District)
Education
Associate of Arts - Travel And Tourism
SST Travel School
Denver 04.1985
High School Diploma -
Olathe High School
Olathe, Colorado05.1982
Skills
- Profit management
- Technical knowledge
- Training and mentoring
- Staff Supervision
- Inventory Control
- Safety enforcement
- Risk Assessment
- Workflow Planning
- Transportation Coordination
- Staff Training
- Staff Scheduling
- Scheduling Coordination
- Teamwork and Collaboration
- Problem-Solving
- Creativity and Adaptability
- Multitasking Abilities
- Organizational Skills
- Self Motivation
- Microsoft Office
Timeline
Site Coordinator
Montrose Recreation District
01.2022 - Current
Program Manager
Boys and Girls Club
10.2020 - 01.2022
Reservation Agent
Telluride Express
09.2000 - 03.2024
Associate of Arts - Travel And Tourism
SST Travel School
High School Diploma -
Olathe High School
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