Shelly Johnson
Sioux Falls,SD
Summary
Time management, Office skills, 10 key, multi programs, Learn and adapt easily . Independent, Problem Solver, Committed.
Overview
13
13
years of professional experience
Work History
Stagehand
The Pavillion
2022.09 - Current
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Constructed and decorated set pieces and props per design specifications.
- Assisted in all technical and practical effect setup for [Type] performances and broke down all equipment at close of each show.
- Worked with team of [Number] to put all props and set pieces in place and supervised prop movements at correct times during performances.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Production
Amazon
2022.06 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Participated in regular meetings with team members to discuss production updates.
Bus Aide Trainer
School Bus Inc
2022.09 - 2023.04
- Operated lift and secured wheelchair to maximize student safety and stability.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Monitored behavior to keep order and prevent bus driver from being distracted.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Assisted with safe and efficient boarding of all bus passengers.
- Documented incidents and submitted reports.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Built and maintained positive relationships with teachers, students and parents.
Professional Driver
Lyft
2018.05 - 2022.04
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained accurate logs of all deliveries and trips.
- Kept completely clean driving record with no reportable incidents.
- Completed routes efficiently and according to compliance rules.
- Operated [Type of Vehicle] while following all safety protocols and procedures.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Updated records with mileage, times and expenses.
- Maintained [Type] endorsement without lapse.
Home Health And Personal Care Aide
Spectrum Home Healthcare
2020.12 - 2022.01
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Assistant Manager
Circle K
2019.05 - 2021.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
CNA
Lutheran Manor
2018.01 - 2019.05
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Home Health and Personal Care Aide
Spectrum Home Healthcare
2017.03 - 2018.02
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Front Desk Receptionist
Days Inn Hotel
2016.08 - 2017.03
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Inbound Call Center Representative
Cigna Home Delivery
2011.01 - 2016.08
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Built positive relationships with customers by providing exceptional customer service.
- Resolved complaints to satisfy customers and encourage future transactions.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Followed standard operating procedures when handling customer problems and complaints.
Education
GED -
Granite Falls AVTI
Granite Falls, MN05.1988
Skills
- Prop Management
- Set Construction
- Industry Best Practices
- Sound Systems
- Critical Thinking
- Safety Codes
- Team Goals
- Managing Props
- Team Meetings
Timeline
Stagehand
The Pavillion
2022.09 - Current
Bus Aide Trainer
School Bus Inc
2022.09 - 2023.04
Production
Amazon
2022.06 - Current
Home Health And Personal Care Aide
Spectrum Home Healthcare
2020.12 - 2022.01
Assistant Manager
Circle K
2019.05 - 2021.01
Professional Driver
Lyft
2018.05 - 2022.04
CNA
Lutheran Manor
2018.01 - 2019.05
Home Health and Personal Care Aide
Spectrum Home Healthcare
2017.03 - 2018.02
Front Desk Receptionist
Days Inn Hotel
2016.08 - 2017.03
Inbound Call Center Representative
Cigna Home Delivery
2011.01 - 2016.08
GED -
Granite Falls AVTI
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