Shelly Hyatt
Cleveland,United States
Summary
Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Realtor
Jla Realty- Keller Williams Memorial
03.2018 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media, and real estate guides.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed and executed confidential documents, contracts and disclosures.
- Coordinated appointments to show tenants and buyers prospective homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
Inbound Call Center Representative
The Gabriel Project
03.2017 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift
- Demonstrated strong problem-solving skills by resolving client issues during first call.
- Built positive relationships with clients by providing exceptional customer service.
- Followed standard operating procedures when handling clients problems and complaints.
- Provided timely feedback to management regarding client inquiries and issues.
- Followed up with clients about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize client needs.
- Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Entered referrals into appropriate system based on type of referral obtained.
- Always maintained confidential approach to sensitive information.
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
Women's Clothing Boutique Owner
Glamour Lilies
10.2012 - 10.2018
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Oversaw merchandising strategies to effectively showcase women products with eye-catching displays.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Arranged special marketing initiatives and in-store promotions to successfully bring in more business.
Education
No Degree - Bachelor of Science in Business
University of Phoenix
The Woodlands, TX12.2017
Nursing Diploma - Practical Nursing
Lafayette General Medical Center School of Nursing
Lafayette, LA09.2003
Skills
- Multitasking Abilities
- Exceptional Customer Service
- Attention to Detail
- Data Entry
- Problem Solving
- Positive Attitude
- Relationship Building
- Reliability
- Adaptability
- Organizational Skills
- Microsoft Office Suite
Timeline
Realtor
Jla Realty- Keller Williams Memorial
03.2018 - Current
Inbound Call Center Representative
The Gabriel Project
03.2017 - Current
Women's Clothing Boutique Owner
Glamour Lilies
10.2012 - 10.2018
No Degree - Bachelor of Science in Business
University of Phoenix
Nursing Diploma - Practical Nursing
Lafayette General Medical Center School of Nursing
Similar Profiles
Mariah JunMariah Jun
Realtor at Keller Williams Realty MemorialRealtor at Keller Williams Realty Memorial
Scott SmithScott Smith
Residential Realtor at Remax Realty / Keller Williams Realty / EXp RealtyResidential Realtor at Remax Realty / Keller Williams Realty / EXp Realty
Ardis CrockerArdis Crocker
Real Estate Sales Agent at Fathom Realty and Keller Williams RealtyReal Estate Sales Agent at Fathom Realty and Keller Williams Realty