Summary
Skills
Timeline
Work Availability
Overview
Work History
Generic
Shelly Ianitelli

Shelly Ianitelli

Chesterfield Twp,MI

Summary

Organized and detailed individual eager to apply time management and organizational skills in various environments. Adaptable with the ability to thrive in a team-based or individually setting. Dedicated to pursuing employment options where good customer service and positive attitude will make a difference.

Skills

  • Flexible
  • Multitasking
  • Communication
  • Conflict resolution
  • Troubleshooting
  • Time management
  • Organizational skills
  • Collaboration
  • Coordination skills
  • Customer Service Skills

Timeline

Cosmetologist

John Ryan Associates
10.1997 - 04.2000

Dental Assistant/Receptionist

Dr.
07.1994 - 03.1995

Data Entry Clerk

American Cancer Society Relay for Life
01.1994 - 06.1994

Assistant Store Manager

Clothestime
06.1993 - 05.1994

Assistant Store Manager

Bakers Shoes
09.1991 - 01.1993

Sales Associate

Bakers Shoes Oakland Mall
05.1990 - 09.1991

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Overview

3
3

Assistant store managing skills

10
10
years of professional experience

Work History

Cosmetologist

John Ryan Associates
Troy, MI
10.1997 - 04.2000
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Maintained regular client list and successfully handled walk-in customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Demonstrated thorough knowledge of all salon products and services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Dental Assistant/Receptionist

Dr.
Sarasota, FL
07.1994 - 03.1995
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Prepared patient x-rays and images for dentist review.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.

Data Entry Clerk

American Cancer Society Relay for Life
Sarasota, FL
01.1994 - 06.1994
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized, sorted, and checked input data against original documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Maintained files, records, and chronologies of entry activities.
  • Updated and maintained customer information, documents and records.
  • Followed data entry protocols, rules and regulations.
  • Used computer software to store and retrieve data.
  • Compared transcribed data with source document to detect and correct errors.

Assistant Store Manager

Clothestime
Sarasota, FL
06.1993 - 05.1994
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Assistant Store Manager

Bakers Shoes
Utica, Mi
09.1991 - 01.1993
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Excellent communication skills, both verbal and written.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created and maintained safe and secure work environments for employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Associate

Bakers Shoes Oakland Mall
Troy, MI
05.1990 - 09.1991
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.

Similar Profiles

CREATE PROFILE
Shelly Ianitelli