Shelly Iezzo
NJ
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Practice Administrator, RWJ Physician Enterprise
RWJ Barnabus Health
11.2020 - 01.2024
- Managed daily operations for 2 locations: Hillsborough Urgent Care and Tovey Orthopedics
- Collaborates with Senior/Regional Management and Internal Medical Group to ensure efficient and effective operations
- Maintain office schedule to ensure practice site is staffed appropriately, covering when needed
- Approves all expenditures, managing office inventory of adequate supplies and equipment
- Interviews and hires for locations evaluate performance
- Addresses complaints exercises discretion and judgment when resolving problems and fulfills supervisory responsibilities under the organization's policies and procedures
- Monitors Epic statistical reports for office productivity
- Maintain Epic claim edit work queues
- Ensures that all performance reviews, in-service education, and employee compliance issues are promptly addressed
- Operates fiscally responsible to achieve operational efficiency and adhere to proven policies, practices, and procedures
Practice Administrator, Capital Health Medical Group
Capital Health
09.2011 - 07.2020
- Managed the daily operations for up to 4 Primary Care Medical Group Locations
- Developed and Managed the Primary Care Central Scheduling Phone Room
- Collaborates directly with providers and assigned staff to implement provider scheduling to ensure maximum productivity
- Approves all expenditures, managing office inventory of adequate supplies and equipment
- Interviews and hires for various locations evaluate performance
- Addresses complaints exercises discretion and judgment when resolving problems fulfilling management responsibilities under the organization's policies and procedures
- Completes prompt and exact statistical reports such as monthly referrals reports, productivity, and annual budgets
- Attends meetings as assigned, coordinates practice management participation in provider meetings and conducts staff meetings
- Ensures that all performance reviews, in-service education, and employee compliance issues are addressed promptly
- Operates in a fiscally responsible manner to achieve operational efficiency and adhere to proven policies, practices, and procedures
- Ensures physicians and staff are adhering to Joint Commission standards
Operation Services Supervisor
CH Ambulatory Operation Services
02.2009 - 09.2011
- Managed the daily operations of the Capital Health Outpatient Diagnostic Center, including Hamilton and Pennington Labs
- Evaluate staff performance and ensure competence by following CH guidelines
- Review of all patient complaints, concerns and resolve problems as they arise taking proper action to prevent recurrence
- Ensuring quality care for our patients
- Engages staff in active, ongoing problem-solving, system development, and performance improvement activities
- Adheres to department regulatory standards and support current department accreditations
- Participates in internal and external projects, committees, and activities
- Participates in the development and implementation of policies, procedures, and other documents
- Plans reviews and implements training programs for new procedures
Supervisor
CH Outpatient Diagnostic Center
02.2007 - 02.2009
- Supervised Clinical Staff and their daily activities within the outpatient diagnostic services department in Hamilton and Pennington
- Supervised patient registration and specimen processing accurately and efficiently to provide quality control for patient specimens and results
- Ensure correct documentation of statistics for quality assurance and billing process
- Plan, assign, review, and evaluate the work of assigned staff
- Supervise the performance of staff to ensure a safe work environment
- Ensure operational efficiency within the established policies, practices, and procedures
- Supervise responsibilities related to Pre-Admission testing and outpatient radiology studies and procedures
- Maintains exact records, procedure manuals, quality assurance records, and quality control
- Ensuring and supporting, patient satisfaction is being delivered
- Interact with patients in a confidential, courteous, and constructive manner
Education
License Practical Nurse - Nursing
Mercer County Community College
Trenton, NJSkills
- HIPAA compliance
- Operations management
- Performance improvement
- Human resources management
- Healthcare information systems
- Workflow management
- New hire training
- Policy implementation
License
NJ, 26NP05860100, 01/04/07, 05/31/25
Credentials
- CMA
- LPN
Timeline
Practice Administrator, RWJ Physician Enterprise
RWJ Barnabus Health
11.2020 - 01.2024
Practice Administrator, Capital Health Medical Group
Capital Health
09.2011 - 07.2020
Operation Services Supervisor
CH Ambulatory Operation Services
02.2009 - 09.2011
Supervisor
CH Outpatient Diagnostic Center
02.2007 - 02.2009
License Practical Nurse - Nursing
Mercer County Community College
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