Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shelly Janke

Shelly Janke

Mount Pleasant,WI

Summary

Dynamic entrepreneur with a proven track record in launching and scaling businesses across diverse sectors, including management, marketing, and sales. Expertise in overseeing comprehensive operations that drive sustainable growth and enhance profitability. Success demonstrated through the integration of innovative design principles with effective sales strategies, resulting in impactful client solutions. A strong work ethic and exceptional interpersonal skills foster long-term client relationships, consistently achieving high satisfaction levels through creative and tailored approaches.

Professional business development and sales leader with proven ability to drive growth and build successful client relationships. Skilled in strategic planning, market analysis, and revenue generation. Strong focus on team collaboration and achieving targets, with flexibility to adapt to changing needs. Known for reliability, negotiation skills, and results-driven approach.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sales Design Consultant

Renewal By Anderson
12.2024 - Current
  • Designed customized window solutions tailored to client specifications and preferences.
  • Conducted in-home consultations to assess customer needs and provide product recommendations.
  • Collaborated with cross-functional teams to ensure seamless project execution and client satisfaction.
  • Developed and maintained strong client relationships, fostering trust and repeat business opportunities.
  • Presented comprehensive design proposals, effectively communicating value propositions to clients.
  • Implemented process improvements that streamlined workflow and enhanced overall sales efficiency.
  • Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
  • Identified cross-selling opportunities within existing client base, promoting the full range of design services offered by the company.
  • Maximized revenue opportunities by upselling additional products or services during client consultations when appropriate.
  • Improved client satisfaction by providing timely and accurate follow-up on project progress.

Owner/Property Manager

New Image Spa & Suites, LLC
03.2022 - Current
  • Completely rehabbed a commercial building and created business suites.
  • I work as the general manager in all construction.
  • Creating the layout, the design purchasing the materials and directing the contractors.
  • Do all the design work, decorating from color selection to picking out light fixtures to the flooring.
  • I write the leases and completely managed the building and all the independent tenants that rent from within it.
  • I keep updated and all state regulations to code and all aspects of the maintenance of the building.

Licensed Real Estate Salesperson

Coldwell Banker
12.2019 - Current
  • Independent, licensed real estate sales person working with Coldwell Banker in all aspects of real estate.
  • Facilitated smooth property transactions through expert negotiation and client relationship management.
  • Developed and implemented marketing strategies to enhance property visibility and attract potential buyers.
  • Conducted comprehensive market analysis to provide clients with accurate pricing and investment advice.
  • Maintained up-to-date knowledge of local real estate trends to inform strategic decision-making for clients.
  • Coordinated open house events, showcasing properties and engaging with prospective buyers directly.
  • Collaborated with mortgage brokers and inspectors to facilitate seamless closing processes for clients.
  • Utilized social media platforms for effective marketing campaigns that increased property exposure and attracted interested buyers.
  • Worked closely with staging professionals to present homes attractively to potential buyers, maximizing sale prices.
  • Conducted comparative market analyses to help sellers determine competitive listing prices, resulting in faster sales times and higher returns on investment.
  • Managed transaction documentation efficiently using digital tools such as CRM software and e-signature platforms.
  • Assisted clients in finding their ideal properties by carefully assessing their needs and preferences.
  • Collaborated with other real estate agents within the brokerage firm to share listings and find suitable matches for buyer clients quickly.
  • Provided exceptional customer service by promptly addressing concerns, resulting in high client satisfaction ratings.
  • Collaborated with mortgage lenders, inspectors, appraisers, and escrow officers to facilitate seamless closings for clients.

Leasing Agent

Performance Asset Management
04.2024 - 10.2024
  • Leasing agent with performance asset management.
  • Direct contact with perspective tenants.
  • Inspected properties and ordered maintenance and repairs to be done.
  • Post construction inspections.
  • Showed properties and helped tenants with the application process.
  • Marketed the properties on social media and Internet sites.
  • Responded to and answered questions via email text messages and social media.
  • Helped tenants with the move-in process.
  • Assisted tenants with post move-in issues or concerns.
  • Worked with the office on applications credit checks background checks and financial information.
  • Worked with tenants and office members in the overall start to finish process of leasing property.

Owner/Operator

New Image Total Body Spa, LLC
01.2007 - 01.2020
  • Solely responsible for all aspects of managing and running the business in all aspects.
  • Oversaw daily operations of spa, ensuring high standards of service and client satisfaction.
  • Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
  • Developed marketing strategies to increase clientele and promote spa services effectively.
  • Implemented cost control measures, optimizing inventory management and supplier relations.
  • Established a strong online presence through social media engagement and digital marketing initiatives.
  • Enhanced customer experience by introducing new treatment protocols and personalized service options.
  • Analyzed financial reports to inform strategic decisions for business growth and sustainability.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Founder/Operations Manager

New Image Electrolysis & Laser Clinic, LLC
01.2002 - 12.2006
  • Directed and led the start-up, progressive growth, expansion and daily operations of a continuously evolving business providing a full portfolio of products/services focused on health and optimizing body image, to include the building, training and management of a team of up to 33 staff, defining/revising business plans and policies/procedures, sales and marketing strategy development, P&L, expansion and market positioning, and all aspects of relationship management.
  • Built business from a one-person office to a three-person office with two treatment rooms in one year, and then to a 5000 sq. ft. facility with 13 treatment rooms, over 33 staff and just under $1M/year in revenue.
  • Oversee the provision of services including laser hair removal, electrolysis, anti-aging skin care, chemical peels, microdermabrasion, massages, reiki, skin tightening, body contouring, sun damage repair, acne scar reduction, fat deduction and other therapeutic services.
  • Continuously review sales statistics and financial P&L statements to ensure financial success; formulate high-impact marketing and business-development strategies to drive revenue growth.
  • Reinforce key drivers and manage strategic advertising, promotional and marketing initiatives that support long-term growth, drive sales/profits and bolster market positioning.
  • Lead the planning of all capital expenditures, annual budgets and forecasts; oversee all volume and profit objectives, P&L, operational strategies and related restaurant programs.
  • Manage the recruitment, interviewing, hiring, training/development, performance and retention of staff; create and implement company/employee policies, procedures and SOPs.
  • Implement sales and multi-media marketing strategies to increase sales potential and revenue.
  • Monitor and evaluate sales and production performance; adjust sales and promotional activities as needed to bolster growth and revenue; establish common KPI's for entire team.
  • Conduct in-depth analyses of market trends and competition to formulate innovative ideas in order to drive profitable growth through various channels.
  • Manage the planning, logistics and launch of special events and outreach to attract clients.
  • Negotiate contracts, re-design expansion floor plans, and supervise build-out projects.

Education

Psychology -

Winona State University
Winona, MN

No Degree - Aesthetic Medical Lasers

Rocky Mountain Laser College
Denver, CO
09-2001

Electrologist -

Prestige Electrolysis School & Research Institute
Brookfield, WI

Skills

  • Esthetic Laser Treatment
  • Employee Evaluation
  • Contract Negotiation
  • Property Leasing
  • Property Management
  • Relationship Management
  • Pricing
  • Management
  • Asset Management
  • Customer Relationship Management
  • Marketing
  • Budgeting
  • Human Resources
  • Sales presentations
  • Client needs assessment
  • Effective negotiation
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Reliable and responsible
  • Honest and dependable
  • Time management
  • Attention to detail
  • Customer assistance
  • Strong communication and interpersonal skills
  • Multitasking Abilities
  • Flexible hours
  • Self motivation
  • Team building
  • Marketing strategy
  • Performance management
  • Customer retention
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Cleaning and sanitizing
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Team cooperation
  • Team leadership
  • Creative thinking
  • Positive customer engagement
  • Goal driven
  • Decision-making

Certification

  • Laser Services, Rocky Mountain Laser College, Denver, CO
  • Electrologist, Prestige Electrolysis School & Research Institute, Brookfield, WI
  • Real Estate License, WI
  • Licensed Electrologist, WI

Timeline

Sales Design Consultant

Renewal By Anderson
12.2024 - Current

Leasing Agent

Performance Asset Management
04.2024 - 10.2024

Owner/Property Manager

New Image Spa & Suites, LLC
03.2022 - Current

Licensed Real Estate Salesperson

Coldwell Banker
12.2019 - Current

Owner/Operator

New Image Total Body Spa, LLC
01.2007 - 01.2020

Founder/Operations Manager

New Image Electrolysis & Laser Clinic, LLC
01.2002 - 12.2006

Electrologist -

Prestige Electrolysis School & Research Institute

Psychology -

Winona State University

No Degree - Aesthetic Medical Lasers

Rocky Mountain Laser College

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