Shelly J. Lucas

• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
• Received and placed telephone calls to clients and prospective clients.
• Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
• Scheduled all appointments, appearances and briefings.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Operated machining equipment safely with team of operators.
• Complied with company and OSHA safety rules and regulations.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Operated various types of machinery, contributing to the successful completion of diverse projects.
• Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Quickly shut down equipment in emergency situations following protocols.

Collect income information

Input financial information

Review applications

Certify applications for heating assistance

Interact with clients in person and by phone to ensure the smooth and successful completion of applications.

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Showed apartments to potential tenants and answered questions regarding community.
• Collected and maintained careful records of rental payments and payment dates.
• Communicated effectively with owners, residents, and on-site associates.

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Used internal software to process reservations, check-ins and check-outs.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Kept accurate records of all resident and tenant correspondence.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Processed security deposit refunds.
• Escalated major issues to property manager for immediate remediation.
• Communicated effectively with owners, residents, and on-site associates.

• Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
• Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
• Ensured legal compliance by adhering to federal, state, and local housing laws in all leasing activities and documentation procedures.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Responded to requests and scheduled appointments for property showings.
• Registered clients on database to enable tracking history and maintain updated records.
• Collected rent and tracked resident payments and information in computer system.
• Distributed and followed up on tenant renewal notices.