Shelly Johnson

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
• Accepted payments and updated accounts with latest information.
• Provided information about company products and services, and capitalized on upsell opportunities.
• Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
• Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
• Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
• Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
• Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
• Scheduled appointment to resolve more complex issues.
• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
• Delivered outstanding support, assisting customers in navigating complex product offerings and services.
• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Increased efficiency and team productivity by promoting operational best practices.
• Delivered prompt service to prioritize customer needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.
• Educated customers about billing, payment processing and support policies and procedures.
• Sought ways to improve processes and services provided.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Cross-trained and provided backup support for organizational leadership.
• Managed timely and effective replacement of damaged or missing products.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and backed up other customer service managers.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Maintained up-to-date knowledge of product and service changes.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Implemented and developed customer service training processes.
• Responded proactively and positively to rapid change.
• Investigated and resolved accounting, service and delivery concerns.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Worked here 5 years differant restaurant chains and bars and restaurants