SHELLY JOHNSON

Process and manage high-volume payroll processing of bi-weekly payrolls

• Coordinate all payroll record keeping processes, identifing payroll discrepancies and process necessary corrections
• Coordinate and interact with federal and state agencies on issues pertaining to employee compensation, general deductions, benefits and retirement
• Audit, reconcile, and revise payroll documents, payroll time records, and related reports for th department's employees
• Manage Position management and DBE’s and Retro’s as needed
• Provide information and timely responses to internal and external customers regarding payroll and insurance issues
• Prepare monthly reports documenting activity for retirement, insurance, and payroll accounts for management review and approval
• Complete employment verifications, DOL reporting, new hire reporting, and work-site reporting
• Record and maintained files for all federal and state tax withholdings, insurance, retirement account
• Manage travel arrangements via the Travel System and travel reimbursements for the Academic Success Center
• Oversee, process payments and reconcile (invoices, expense reports, check requests and petty cash requests) for multiple programs within The Academic Success Center in a timely and accurate manner using PAW
• Process requests for purchases using Pcard as needed for the Academic Success Center
• Reconcile P-card following policy and procedures in accordance with COMAR
• Generate, monitor and balance accounts payable reports to vendor statements, respond to vendor payment inquiries and investigate pricing discrepancies
• Review, process and manage expense reports for 5 programs and their staff using the Travel System
• Process Grant requests submitted from department heads using the Kuali program and working with OSP to insure accurate and timely submissions of grant requests
• Work directly with senior management to manage grant funding and budgetary requirements
• Utilize PageUP to post open positions, manage job postings and new hires
• Develop new procedures and policies related to payroll operations for more efficient workflow
• Onboarding of new hires, rehires, and transfer of employees, to include all employee paperwork, employee changes, voluntary deductions
• Facilitate new hire orientation, process and entered new hire information into the system
• Conduct training sessions for employees to explain payroll policies and procedures, state and federal regulations and laws
• Responsible for the confidential administration of employee information
• Supervisor the front desk manager position and complete necessary PMP reviews and insure proper coverage and customer services for lobby traffic
• Built a strong rapport with other departments such as Human Resources, Health Benefits, Retirement Services, and Procurement in order to assist in providing exceptional customer service by exceeding the client's needs, expectations and deadlines.

• Recording, reconciling and researching all annual and quarterly premium tax payments for over 1500 insurance companies doing business in Maryland
• Overseeing proper allocations and adherence to regulations on use of all Corporate Purchasing cards as well as reconciling statements to paperwork and FMIS reports
• Track monthly expenses and revenues to analyze agency performance
• Reconcile expenses and revenues to the accounting report in FMIS
• Processing bills using FMIS to pay invoices as needed
• Review and process producer license applications using the State Based System (SBS)
• Resolve issues related to all Premium Tax payments, reconciliation and audit processes
• Manage the Fiscal department email address
• Review refund requests from Exam and Audit department
• Review, evaluate, recommend changes and adjustments to agency accounts
• Create and complete spreadsheets to be used for calculations of annual assessments
• Assist in developing or revising department policies and procedures to improve workflow, accounting controls and department efficiency using various reports
• Analyze and interpret reports for trends in spending for budget adjustments by applying general accepted accounting principles
• Liaison to the Exam and Audit team for research requests and other documentation requests
• Assist with year-end closing procedures to ensure all steps are complete by deadline set forth by the State of Maryland
• Assist with audit of inventory
• Experience using the State of Maryland’s financial system, FMIS for various duties, projects and research
• Participate in state audit of department, providing explanation and documentation of transactions and implement corrective actions as needed.

• Managed the accurate and timely processing of invoices and receivables for 4 dental offices
• Post credits, debits and reconcile general ledgers monthly to insure accurate capture of data
• Renegotiate payment terms with 7 vendors
• Input data into spreadsheets and accounting program to create reports for doctors
• Analyze and interpret data to see trends in spending and improve cash flow. Lowered admin cost by 12%.
• Prepare budget annually to support increase growth in business and decrease expenditures
• Process, manage and research insurance claims in a timely manner with accurate data to insure proper payment
• Provide patients with claims and billing assistance via phone or email inquiries
• Manage office staff of 15 including scheduling, coverage of front desk and HR responsibilities.

• Oversee the consumer loyalty program that represents 23% of the company’s total sales, consists of 15,000 member companies and 150,000 employees who currently have a Corporate Card
• Foster customer loyalty through relationship and database marketing
• Plan, promote and coordinate store sales events for 225 stores nationwide
• Changed the marketing reach to include web and email blitz that increased participation in program by 10% in the first year, 15% the following year.
• Manage the Corporate Card website email address
• Respond to requests for information, cards and any other general questions
• Work with principals of member companies and their employees to develop specialized programs and events
• Maintain internal database of member information
• Track and evaluate campaign performance using data
• Generate detail and summary sales reports for top management.

• Supervising call center to ensure excellent in-house customer service, adequate phone coverage, completion of assignments and assist in any questions beyond the scope of the specialist
• Supervising Field Specialists day to day branch visits and training to insure entire branch network receives training and support for all operations and audit issues
• Enhanced communication within the support team through regular meetings, status updates, and collaborative tools usage. Organizing, delegating and performing quarterly audits in branch network to ensure compliance and addressing and correcting areas of concern
• Producing and teaching training material to all levels of employees
• Assist in the settlement of the general ledger accounts of the 120 branches
• Administrative duties to include: general internal and external correspondence, preparing documents for presentation, maintaining and interpreting reports
• 5 years of customer service as a bank teller.