Shelly Jordan
Louisville,KY
Summary
Dynamic sales associate with proven expertise at Wayside Christian Mission, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in inventory management and merchandising, consistently achieving sales goals while fostering a welcoming shopping environment. Reliable and goal-oriented team player.
Overview
7
7
years of professional experience
Work History
Sales Associate
Wayside Christian Mission
Louisville, KY
12.2022 - 12.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems for efficient service delivery.
- Maintained organized merchandise displays to promote product visibility and accessibility.
- Collaborated with team members to address customer needs and improve service quality.
- Resolved customer issues promptly, contributing to positive shopping experiences and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Thortons
Louisville, KY
08.2020 - 09.2022
- Participated in inventory management, ensuring accurate stock levels and timely replenishment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Production Worker
Metalsa
Elizabethtown, KY
01.2019 - 08.2020
- Operated machinery to assemble components for automotive parts production.
- Collaborated with team members to optimize assembly line efficiency and workflow.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSkills
Team collaboration
Cash handling
Conflict resolution
Product knowledge
Quality control
Workstation organization
Time management
Teamwork and collaboration
Problem-solving skills
Listening skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Outgoing personality
Timeline
Sales Associate
Wayside Christian Mission
12.2022 - 12.2025
Sales Associate
Thortons
08.2020 - 09.2022
Production Worker
Metalsa
01.2019 - 08.2020
Bachelor of Science - Health Administration
University of Phoenix