Shelly Kroll
Wausau,WI
Summary
Cleaning management professional with extensive experience overseeing comprehensive cleaning services in diverse environments. Known for a strong focus on team collaboration and achieving high-quality outcomes, adapts seamlessly to changing needs. Expertise in sanitation practices and staff management, coupled with a reliable and flexible approach to tasks.
Overview
4
4
years of professional experience
Work History
Hardlines Team Member
Walmart
07.2025 - Current
- Assisted customers by providing product information and resolving inquiries.
- Maintained store organization through effective stocking and merchandising strategies.
- Operated inventory management systems to track stock levels and product availability.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Executed safety protocols to maintain a secure shopping environment for customers and staff.
- Monitored product displays for compliance with company standards and promotional guidelines.
- Engaged in continuous learning regarding merchandise trends to enhance customer interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention efforts by adhering to store policies and promptly reporting suspicious activities.
- Promoted a welcoming atmosphere for diverse clientele through respectful communication and cultural sensitivity when assisting shoppers from various backgrounds.
- Reduced inventory discrepancies by accurately performing stock counts and reporting any inconsistencies.
- Aided other departments during peak times or staffing shortages, demonstrating adaptability and teamwork skills within the retail setting.
- Handled customer inquiries and complaints professionally, ensuring timely resolutions and positive outcomes.
- Conducted price checks for customers as needed, demonstrating thorough knowledge of current promotions, discounts, sale events, or clearance offers available throughout the Hardlines section of the store.
- Demonstrated initiative and problem-solving abilities by addressing customer concerns and finding workable solutions in line with store policies.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Area Supervisor
Kleen Mark
01.2025 - 07.2025
- Supervised daily operations to ensure compliance with safety and cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Developed efficient work schedules to optimize team productivity and coverage.
- Conducted regular inspections to maintain quality control and service excellence.
- Implemented process improvements that enhanced workflow efficiency across assigned areas.
- Coordinated inventory management, ensuring availability of cleaning supplies and equipment.
- Facilitated communication between management and staff to align operational goals with company objectives.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
Area Manager
Vonachen Group
01.2024 - 01.2025
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Managed team performance, providing guidance and support to achieve operational goals.
- Implemented process improvements that enhanced efficiency across multiple service lines.
- Developed training programs for staff, improving skillsets and service delivery quality.
- Analyzed operational data to identify trends and inform decision-making strategies.
- Established strong relationships with clients, addressing concerns and enhancing satisfaction levels.
- Coordinated resource allocation to optimize workforce deployment and minimize downtime.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Oversaw budget planning, strategy development, community outreach for organization.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Route Lead
Asi
05.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certified Nursing Assistant -
North Central Technical College
Wausau, WI09.1994
Skills
- Leadership
- Communication
- Customer service
- Attention to detail
- Problem solving
- Critical thinking
- Computer skills
- Team work
- Adaptability
Timeline
Hardlines Team Member
Walmart
07.2025 - Current
Area Supervisor
Kleen Mark
01.2025 - 07.2025
Area Manager
Vonachen Group
01.2024 - 01.2025
Route Lead
Asi
05.2022 - 01.2024
Certified Nursing Assistant -
North Central Technical College