Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

SHELLY KUNTZ

Bismarck,ND

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Front of House Manager

Red Lobster
Bismarck, ND
06.2024 - Current
  • Opening and closing hazard analysis and critical control points (HACCP).
  • Organize seating arrangements for guests, ensuring maximum capacity of the restaurant is reached.
  • Assist with training new staff members on proper customer service techniques.
  • Ensure that all front-of-house operations run smoothly and efficiently.
  • Supervise the performance of waitstaff to ensure they are providing excellent service to customers.
  • Maintain cash registers throughout shift and ensure accuracy of transactions.
  • Monitor dining room cleanliness and tidiness at all times.
  • Provide support to servers when needed during busy periods or peak hours.
  • Check the quality of food before it is served to customers.
  • Resolve customer complaints in a professional manner.
  • Perform daily opening and closing duties, such as setting up registers and counting money.
  • Ensure compliance with health department regulations regarding sanitation and safety standards.
  • Responsible for ordering supplies necessary for front-of-house operations.
  • Handle guest complaints quickly to maintain positive dining experience for patrons.
  • Manage day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Direct front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Interviewe, hire and train new employees.
  • Maximized profit and revenue through upselling and cross-selling techniques.

Owner - Operator

Treasured Tresses
Bismarck, ND
11.2016 - Current
  • Provide textured waves, haircuts, and colors.
  • Facial waxing and manicures.
  • Schedule all appointments for clients.
  • Manage daily operations and customer interactions.

Office Manager

Drug and Alcohol Testing Network
Bismarck, ND
12.2015 - 06.2024
  • Provided technical support to the CEO.
  • Wrote and revised safety policies for drug-free workplaces.
  • Provided safety consulting and training for WSI, TPS Alert, First Verify, and ISN.
  • Developed toolbox talks and procedures according to contractor requirements.
  • Prepared and led reasonable suspicion training for companies according to Department of Transportation (DOT) and Workforce Safety Insurance (WSI) requirements.
  • Attended seminars to become fluent in changes for drug and alcohol testing policies for DOT and non-DOT entities.
  • Guided clients to use the WSI Safety Action Menu (SAM) Program.
  • Monitored contractor compliance per Third Party Administrator (TPA) and managed background checks, Commercial Motor Vehicle Records (CMVR), and Motor Vehicle Record (MVR) checks.
  • Collaborated and submitted OSHA 300/300A forms to TPAs for contractor compliance.
  • Negotiated contracts for Third Party Administrators (TPAs) to reduce drug and alcohol testing costs.
  • Achieved a 15% cost reduction by providing training for human resources and safety personnel in drug and alcohol collection procedures.
  • Lead sales efforts to secure new contracts for drug and alcohol testing programs.
  • Ensured standards to DOT regulations, thoroughly preparing Management Information System (MIS) and International Fuel Tax Agreement (IFTA) reports for Federal Motor Carrier Safety Administration (FMCSA) clients.
  • Provided expertise consulting for the FMCSA Clearinghouse rules, driver qualification files, and consortium compliance.
  • Managed drug and alcohol testing consortium for 70+ DOT drivers.
  • Successfully established and maintained strong partnerships with contracted facilities, ensuring reliable drug and alcohol testing processes.
  • Innovated a filing system to organize and maintain records in accordance with retention policies.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Records Coordinator III

Basin Electric Power Cooperative
Bismarck, ND
10.2008 - 10.2014
  • Handled all expense reports for supervisors and management.
  • Scheduled and coordinated meetings for the conference room in the records department.
  • Provided advice on record retention policies and procedures to department managers.
  • Organized electronic documents in FileNet and Altien, ensuring compliance with file plans.
  • Proficiently scanned and organized documents for efficient filing.
  • Collaborated with management for file plan compliance and retention discussions.
  • Actively participated in the Safety Committee.
  • Assisted with mail room duties, sorting, shipping, and receiving of mail and packages.
  • Assisted with cafeteria duties, cooking, baking, and planning menus.
  • Organized and filed paper and digital records in an orderly manner.
  • Scanned documents into electronic format for storage in database systems.
  • Responded promptly to inquiries regarding stored information.
  • Ensured all archived materials are properly labeled and indexed.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Retrieved documents and files from records rooms and online databases.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
  • Maintained an inventory of office supplies related to recordkeeping, ensuring adequate stock levels.
  • Participated in meetings and committees related to information management and governance.
  • Coordinated the transfer of records between departments, ensuring secure and timely delivery.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor of Science - Occupational Safety & Health

Columbia Southern University
Orange Beach, AL
01.2013

Associate of Arts - Business Management

University of Phoenix
Phoenix, AZ
01.2008

Skills

  • Negotiation Skills
  • Microsoft Office Proficiency
  • Data Retention Management
  • Effective Communication Skills
  • Proficient in QuickBooks
  • Leadership Skills
  • Inventory Control
  • Training and coaching
  • Customer service delivery
  • Restaurant Operations
  • Order Accuracy
  • Upselling strategies
  • Staff Management
  • Conflict Resolution
  • Menu knowledge
  • Floor management
  • Guest Relations
  • Pre-shift walk-through
  • Staff Supervision
  • Training and mentoring
  • Complaint Handling
  • Performance Evaluation
  • Food Safety Compliance
  • Staff Motivation
  • Employee Scheduling
  • Hiring
  • Emergency Procedures
  • Health department inspections
  • Health and Safety Regulations
  • Wine pairing knowledge

Certification

  • CPR/AED
  • ND State Cosmetology License
  • OSHA 10 Certification – General Industry
  • Certified DUI Instructor for ND
  • Certified Master Trainer for Lifeloc Technologies
  • ServeSafe

Volunteer Experience

957 Engineering Battalion Family Support Group, Committee member, Relay for Life chair for the survivors group; Volunteer at Ruth Meiers for meal service; Support for American Cancer, Society fundraiser and flood relief efforts; Instructor for cooking and baking classes for Morton, County 4H students; Baking for the Veteran's Day event at Harmony Stables. Volunteered for Day of, Caring for United Way; Coordinator for vendor shows at Northbrook Mall.

Timeline

Front of House Manager

Red Lobster
06.2024 - Current

Owner - Operator

Treasured Tresses
11.2016 - Current

Office Manager

Drug and Alcohol Testing Network
12.2015 - 06.2024

Records Coordinator III

Basin Electric Power Cooperative
10.2008 - 10.2014

Bachelor of Science - Occupational Safety & Health

Columbia Southern University

Associate of Arts - Business Management

University of Phoenix

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