Shelly Labbe

• Fabrication of dining tables, beds, and various furniture components to assist other craftsmen with their projects.
• Devised and executed approach to enhance quality of fabric-encased epoxy tabletops.
• Organized clean room and established work areas
• Organized and manages the entire shop and inventory.

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• Applied priming and sanding methods to different surfaces like wainscotting, cabinets, and furniture.
• Fabricated components for coffered ceilings on an occasional basis
• Utilized multiple woodworking machines to create custom pieces for other craftsmen.

• Developed strategies for increasing customer loyalty and satisfaction.
• Analyzed financial reports to identify areas of improvement in operations.
• Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
• Negotiated contracts with vendors and suppliers to secure the best terms possible.
• Recruited, trained, evaluated, and supervised staff members while navigating family relationships within the organization
• Implemented new technologies to streamline processes and improve efficiency. (Paper accounting to Quickbooks)
• Oversaw customer service activities to ensure quality standards were met or exceeded.
• Resolved any customer complaints or issues quickly in order to maintain positive relationships.
• Monitored expenses closely to stay within allocated budgets for each project and initiative.
• Collaborated with other co-owners on strategic decisions related to the company's growth plan.
• Researched similar businesses to determine sales strategies, offerings and competitive advantages.
• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
• Revitalized business plans and realigned company objectives to increase overall profits.
• Kept an eye on inventory levels on a frequent basis, ordering new materials and supplies to keep quantities well-stocked.
• Delegated work to staff, setting priorities and goals.
• Processed accounts payable and receivable transactions.
• Generated invoices for clients and tracked payments received from customers.
• Resolved billing discrepancies with vendors or customers promptly.
• Provided assistance in preparing tax returns annually.
• Performed basic accounting, payroll and bookkeeping services to manage business operations.
• Built custom cabinets and furniture with the assistance of a table saw operator.
• Comfortable and experienced with the operation of shapers, radial arm saws, and timesavers; side sanders; orbital and vibrating sanders; spindle sanders; jointers; panel clampers; panel saws; drill presses; mortising machines; hinge boring machines; air compressors; air dryers; pocket hole machines, etc.
• On installs, I was our pack and carry horse. I installed drawers, hung cabinet doors, placed shelves, installed knobs/handles, puttied and/or caulked moldings, along with cleaning up the customer's home afterwards.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Very skilled and patient with the handholding of middle-aged women needed while they determine their kitchen layout and which drawer should house forks

• Successfully executed the responsibilities of running a store, handling tasks such as customer support, inventory management, and staff scheduling.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Handled scheduling for store shifts to achieve adequate staffing.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

• Conducted weekly team meetings to review store performance, customer feedback, and operational issues.
• Developed action plans for staff development and training initiatives.
• Managed daily operations of the store including scheduling, budgeting, payroll, inventory control, marketing and customer service.
• Supervised a team of 15 employees ensuring compliance with company policies and procedures.
• Implemented new systems to improve efficiency and accuracy in tracking inventory levels.
• Analyzed financial data such as sales figures to identify areas of improvement within the store.
• Provided exceptional customer service by responding promptly to customer inquiries or complaints.
• Resolved conflicts between customers and employees in a professional manner.
• Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Performed regular reviews of employees' job performance according to established guidelines.
• Executed merchandise display changes based on current promotional campaigns.
• Monitored stock levels throughout the day to ensure adequate supply of items available for purchase.
• Organized special events such as product launches or seasonal promotions.
• Inspected merchandise prior to stocking shelves ensuring quality products are available for sale.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Handled scheduling for store shifts to achieve adequate staffing.
• Coached and developed store associates through formal and informal interactions.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.