Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelly Langley

Durant,OK

Summary

Dynamic Assistant Property Manager with expertise in LIHTC compliance and financial reporting at The Michael's Corporation. Proven track record in enhancing tenant relations and resolving conflicts efficiently. Skilled in lease administration and regulatory compliance, ensuring smooth operations and high tenant satisfaction. Committed to delivering exceptional service and maintaining property standards.

Overview

3
3
years of professional experience

Work History

Assistant Property Manager

The Michael's Corporation
Denison, TX
06.2023 - 01.2025
  • Conducted apartment tours for prospective tenants, addressing inquiries about property specifics.
  • Managed security deposit refunds to ensure compliance and timely processing.
  • Reviewed lease documents for adherence to local and LIHTC regulations.
  • Monitored building maintenance, coordinating with contractors for efficient task completion.
  • Prepared monthly financial reports for property manager review.
  • Communicated updates on construction and maintenance projects to relevant stakeholders.
  • Compiled operational and financial data for regional manager analysis.
  • Verified rental eligibility through established company processes.

Assistant Property Manager/Leasing Specialist

Wellington Realty
Sherman, TX
05.2022 - 06.2023
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Negotiated rental terms with applicants ensuring that they comply with company policy standards.
  • Organized community events to foster positive relationships among residents.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Prepared detailed budgets and financial reports for properties.
  • Explained policies and procedures to tenants and enforced rules.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Assisted property manager in leasing and marketing activities.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Ensured compliance with all applicable laws related to fair housing practices.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Processed applications received from prospective tenants verifying credit history, employment status.

Education

Some College (No Degree) -

University of Central Oklahoma
Edmond, OK

High School Diploma -

Putnam City West High School
Oklahoma City, OK

Skills

  • Property management-LIHTC Compliance Specialist
  • Lease administration
  • Financial reporting
  • Tenant relations
  • Regulatory compliance
  • Conflict resolution

References

References available upon request.

Timeline

Assistant Property Manager

The Michael's Corporation
06.2023 - 01.2025

Assistant Property Manager/Leasing Specialist

Wellington Realty
05.2022 - 06.2023

Some College (No Degree) -

University of Central Oklahoma

High School Diploma -

Putnam City West High School

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Shelly Langley