Shelly Lanz
Ridgefield,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Catering Coordinator
Chuck's Fresh Market (Chuck's Produce & Street Market)
03.2021 - 12.2023
- Effectively communicate with all guests and staff in a friendly, courteous and timely manner; organize and coordinate an event timeline, ensuring that the service runs smoothly and efficiently welcoming guests and clients; coordinate and oversee decor set-up and breakdown; processing and receiving food orders on time; keeping an inventory of food and office supplies; managing staff schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Ensured seamless execution of events with diligent planning and attention to detail.
- Increased repeat business through strong relationship-building with clients and vendors.
Marketing & Ad Specialist
Chuck's Produce & Street Market
04.2018 - 03.2021
- Designed, worked with department managers, and produced a weekly grocery ad; people skills, including direct interaction with clients; thinking creatively and problem solving
- Contact local businesses for marketing and setting up in-store events to draw customers in; took part in community events and handed out flyers and produce.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
Site Supervisor
PSI, Inc.
07.2009 - 07.2018
- Responsible for test sites, and test site administrators, for nine states; daily operational responsibility as supervisor was to ensure that candidates had a quality testing experience along with supervising all Test Site Administrators within those nine states
- My responsibilities included but were not limited to ensuring test centers were fully staffed, provide and/or overseeing new-hire and recertification training, ensuring uniform adherence to all policies and procedures, and investigating and resolving site/proctor issues.
- Oversaw the recruitment, training, and performance evaluations of staff members to cultivate a skilled and motivated workforce.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Senior Broker Coordinator
Wachovia Bank
08.2006 - 01.2008
- Processed and underwrote loans per VA, FHA, FNMA and Wachovia Bank guidelines
- Worked closely with mortgage brokers daily to ensure their files were being processed and closed within the company's timeline
- Faxed, e-mailed and communicated via phone calls with escrow agents for closings
- Worked with agents to confirm all documents were received
- Worked in a fast-paced environment with co-workers
- I independently managed my own pipeline.
- Streamlined processes within the brokerage team, leading to increased efficiency and improved response times for clients.
- Expanded the company''s clientele by building strong relationships with key decision-makers through networking events and industry conferences.
Senior Loan Processor
Capital Mortgage & Finance, Inc
10.1998 - 08.2006
- Managed junior loan processors
- Processed files and sent them to many lenders around the country.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
Loan Processor
Preferred Mortgage Co
07.1992 - 01.1998
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Reduced processing time for loan applications by implementing an organized filing system.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Consumer Loan Officer/Manager
Riverview Savings Bank
02.1988 - 07.1992
- Managed consumer loan department
- Underwrote consumer loans
- Managed pipeline of auto, credit card, and personal loan files
- Trained employees
- Traveled to different branches, in and out of town, to meet with branch managers.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
Education
Associate of Arts - Business
Clark College
Vancouver, WASkills
- Organization
- Problem solving
- Team Supervision
- Staff Training
Communication
- Performance Monitoring
- Worker Supervision
- Supply Ordering
- Hiring and Onboarding
- Production Optimization
Hobbies and Interests
This section is optional but can showcase the unique, intriguing, even fun side of who you are.
Timeline
Catering Coordinator
Chuck's Fresh Market (Chuck's Produce & Street Market)
03.2021 - 12.2023
Marketing & Ad Specialist
Chuck's Produce & Street Market
04.2018 - 03.2021
Site Supervisor
PSI, Inc.
07.2009 - 07.2018
Senior Broker Coordinator
Wachovia Bank
08.2006 - 01.2008
Senior Loan Processor
Capital Mortgage & Finance, Inc
10.1998 - 08.2006
Loan Processor
Preferred Mortgage Co
07.1992 - 01.1998
Consumer Loan Officer/Manager
Riverview Savings Bank
02.1988 - 07.1992
Associate of Arts - Business
Clark College
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