Shelly Lemley
Leadership and Managment
Eaton Rapids,United States
Summary
Experienced team leader in restaurant and retail management. Skilled in overseeing daily operations, managing stock efficiently, and providing top-notch customer service. Strong leader in team coordination and problem-solving to improve store performance.
Overview
4
4
years of professional experience
Work History
Lead Cook, Restraunt Manager
Big Boy Restaurant
10.2022 - 07.2025
- Led a high-performing kitchen team to exceed customer satisfaction goals.
- Implemented cost-saving measures, cutting food waste with monitoring portion control, accurate recipe usage and training in accurate ticket ready and proper exhibition of food.
- Trained and mentored staff, boosting team efficiency and morale.
- Ensured compliance with health and safety regulations, maintaining top ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Store Manager
Lane Bryant
04.2022 - 10.2022
- Supervised staff members to ensure adherence to store policies and guidelines. Maintained visual merchandising standards by updating displays regularly. Handled customer complaints professionally and resolved issues promptly. Performed opening and closing duties as needed, ensuring security of store premises.
- Trained and managed associates in customer service and sales techniques.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Interim General Manager
Big Boy Restaurant
05.2021 - 02.2022
- Conversed with guests informally to obtain feedback on overall customer satisfaction. Responded to guest concerns and complaints to achieve positive resolution. Assisted employees in understanding guest needs, providing guidance and constructive feedback. Monitored daily cash flow, reconciling discrepancies and preparing accurate financial reports. Counted cash and receipts and completed bank deposits.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Education
High School Diploma -
Taylor Center High School
Taylor, MI05-1998
Skills
- Effective project oversight
- Effective delegation
- Attentive communication
- Analytical problem-solving
- Self Driven
- Collaborative leadership
- Strategic decision-making
- Guiding professional development
- Customer-focused demeanor
- Responsive to new challenges
- Optimistic outlook
- Interpersonal relations
Accomplishments
- Collaborated with team of 5 in the development of monthly floor sets and promotional window displays.
- Documented and resolved lost and cancelled online customer orders which led to resolved customer complaints and lost and missing products.
- Achieved Monthly Bonus by completing projected goal with accuracy and efficiency.
- Promoted to Assistant Manager after only 3 months for exceptional performance.
Timeline
Lead Cook, Restraunt Manager
Big Boy Restaurant
10.2022 - 07.2025
Assistant Store Manager
Lane Bryant
04.2022 - 10.2022
Interim General Manager
Big Boy Restaurant
05.2021 - 02.2022
High School Diploma -
Taylor Center High School
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