Shelly Ann Lesensky
Levittown,PA
Summary
Retention professional with focus on maintaining customer relationships and resolving issues efficiently. Known for delivering high-quality service and fostering team collaboration. Adaptable to changing needs and committed to achieving results.
Overview
2026
2026
years of professional experience
Work History
Retention Customer Service Representative
Meenan Oil
2022 - Current
- Enhanced retention rates by effectively managing customer inquiries and resolving issues.
- Fostered long-term relationships through personalized follow-up strategies and engagement.
- Trained new team members on product knowledge and superior customer service practices.
- Streamlined communication processes by collaborating with cross-functional teams effectively.
- Improved customer satisfaction by implementing feedback mechanisms for service delivery.
- Analyzed customer data to identify trends, informing effective retention strategies.
Bartender
Taps Sports Bar
08.2017 - 03.2022
- Streamlined service during peak hours, enhancing overall guest satisfaction.
- Executed opening and closing duties, ensuring smooth operational transitions.
- Delivered tailored service, fostering strong relationships with guests and community.
- Coordinated with kitchen staff for timely food and beverage order fulfillment.
- Maintained cleanliness and organization of bar area, adhering to health standards.
- Trained new staff on bar operations and customer interaction best practices.
Bartender
Wagz Place
10.2015 - 08.2017
- Perform in high traffic, high pressure environment
- Maintain professionalism and proper etiquette at all times
- Provide excellent service and recommendations to guests
- Develop and maintain relationships with guests and local community by providing tailored service
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Phlebotomist
Quest Diagnostics
05.2015 - 10.2015
- Ensured accurate specimen processing by collecting and labeling patient samples.
- Maintained comprehensive electronic reports to streamline data retrieval and analysis.
- Resolved outstanding collections using effective troubleshooting techniques and communication.
- Executed proper handling, disposal, and shipping of blood specimens for testing.
- Communicated effectively with customers to enhance service and support.
- Implemented quality control measures to ensure regulatory compliance in specimen handling.
Education
Medical Assistant - Phlebotomy
Bucks County Community College
Newtown, PA01.2015
GED -
Bucks County Community College
Newtown, PA01-1999
Skills
- Call center experience
- CRM software proficiency (SalesForce)
- Upselling strategies
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Problem resolution
- Relationship building
- Microsoft Excel
- Computer proficiency
- Task prioritization
- Product knowledge
- Conflict resolution
- Documentation
- Appointment scheduling
- Complaint handling
- Microsoft outlook
- Follow-up skills
- Payment processing
- Professional telephone demeanor
- Microsoft Office Suite
- Call management
- Building rapport
- Customer education
- Delivery scheduling
Timeline
Bartender
Taps Sports Bar
08.2017 - 03.2022
Bartender
Wagz Place
10.2015 - 08.2017
Phlebotomist
Quest Diagnostics
05.2015 - 10.2015
Retention Customer Service Representative
Meenan Oil
2022 - Current
Medical Assistant - Phlebotomy
Bucks County Community College
GED -
Bucks County Community College