Shelly Llorens
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Poshmark Seller
Self Employed
Chicago, IL
03.2020 - Current
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer calls and emails to answer questions about products and services.
- Increased Sales by 10%
- Monitored company inventory to keep stock levels and databases updated
- Developed successful online sales operations from scratch
Intercept Clerk Supervisor
US MESSENGER SERVICE
Chicago, IL
06.2017 - 03.2020
- Promoted to supervisor within 3 months of hire date
- Effectively communicate with varying levels of clients
- Organize deliveries and dispatch employees
- Manage team to ensure accuracy and timeliness
- Manage employee payroll
- Created plans and communicated deadlines to ensure projects were completed on time
- Identified issues, analyzed information and provided solutions to problems
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Increased customer satisfaction by resolving loss Packages Issues
- Led projects and analyzed data to identify opportunities for improvement.
Sales Associate Specialist
LE CREUSET -
Michigan City , IN
01.2015 - 03.2016
- Checked pricing, scanned items, applied discounts and printed receipts
- Helped customers complete purchases, locate items and join reward programs.
- Displayed excellent customer service skills
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Informed customers of current store promotions to encourage additional sales purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Consistently reached personals sales goals by 50%
TRADING ASSOCIATE
CASTLE TRADING
Los Angeles, CA
04.2009 - 12.2014
- Handled over 200 calls per day to address customer inquiries and concerns.
- Carried out day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitoring and reconciling trading positions
- Advised customers on probable price. changes and factors
- Tracked client’s margins
- Facilitated account opening and wire transfers
- Resolved account related issues
Broker's Assistant
Professional Market Brokerage
Los Angeles, CA
06.2006 - 01.2009
- Responsible for all night activities
- Disaster recovery in the result of a lost connection to an exchange.
- Provided trade-processing support
- Commodities and futures night desk support for a global market
- Sent out trade recaps to clients.
- Prepared orders to orchestrate transfers, tracked transactions and documented activities with detailed records
- Maintained regular contact with clients to inform about transactions and performance.
Education
Associate of Arts - Business Administration
Triton College
2000 5th Ave River Grove Il01.2000
Skills
- Supervisory experience
- Problem-Solver
- Effectively communicate with varying levels of clients
- Manage team to ensure accuracy and timeliness
- Organize deliveries and dispatch employees
- Manage team to ensure accuracy and timeliness
- Promoted to supervisor within 3 months of hire date
- Manage employee payroll
Timeline
Poshmark Seller
Self Employed
03.2020 - Current
Intercept Clerk Supervisor
US MESSENGER SERVICE
06.2017 - 03.2020
Sales Associate Specialist
LE CREUSET -
01.2015 - 03.2016
TRADING ASSOCIATE
CASTLE TRADING
04.2009 - 12.2014
Broker's Assistant
Professional Market Brokerage
06.2006 - 01.2009
Associate of Arts - Business Administration
Triton College
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