Shelly Louk
Appomattox,VA
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team motivation. Enhanced sales through strategic merchandising and effective training programs, resulting in improved team performance. Skilled in cash management and loss prevention, fostering a collaborative environment that drives operational success and customer satisfaction.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
22
22
years of professional experience
Work History
Store Manager
Dollar General
02.2022 - 09.2025
- Implemented visual merchandising strategies to enhance product presentation and drive customer engagement.
- Developed staff training programs that improved team performance and customer service quality.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
- Led weekly team meetings to communicate goals, updates, and performance expectations.
- Established a positive work environment that promoted teamwork and employee retention.
- Coordinated promotional events to boost sales and attract new customers.
- Optimized store layout to improve customer flow and increase sales opportunities.
- Resolved operational issues swiftly to minimize disruptions and maintain service standards.
- Monitored sales performance to identify trends and adjust strategies accordingly.
- Managed payroll and scheduling to ensure efficient labor utilization and cost control.
- Maintained compliance with health and safety regulations to ensure a safe shopping environment.
- Executed loss prevention strategies that effectively reduced theft and inventory loss.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Service Supervisor
Walmart
10.2003 - 09.2010
- Supervised daily operations to ensure compliance with customer service standards and policies.
- Resolved customer complaints efficiently, enhancing customer loyalty and satisfaction.
- Trained new employees on service protocols and best practices, improving team performance.
- Developed performance metrics to monitor team effectiveness and identify improvement areas.
- Led team meetings to discuss performance goals and address operational challenges.
- Encouraged collaboration among team members to foster a supportive work environment.
- Monitored customer interactions to ensure adherence to quality service expectations.
- Assisted in the recruitment and onboarding of new staff to build a capable team.
- Created training materials to enhance employee knowledge and service delivery.
- Facilitated conflict resolution among team members to maintain a harmonious workplace.
Education
High School Diploma -
Appomattox County Highschool
Appomattox, VASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Cash management
- POS systems
- Team motivation
- Loss prevention procedures
- Payroll management
- Shift scheduling
- Store operations
Accomplishments
- Achieved the 6 national store ranking within 2 years.
- Exceeded monthly store sales goals 6 months in a row.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Timeline
Store Manager
Dollar General
02.2022 - 09.2025
Customer Service Supervisor
Walmart
10.2003 - 09.2010
High School Diploma -
Appomattox County Highschool