Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHELLY LOWEN

Roseburg,OR

Summary

Dynamic professional with extensive experience in escrow and title assistance, including at Western Title and Escrow. Proven track record in conflict resolution and teamwork, successfully managing transactions and fostering client relationships. Skilled in file management and financial reporting, ensuring accuracy and efficiency in all operations.

Overview

24
24
years of professional experience

Work History

Kearney Street Boutique

Owner/Operator
12.2009 - 08.2014
  • Owner/Operator
  • Managed day-to-day business operations, multitasking including high foot traffic, answering phones and processing new consignors
  • Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Professional Merchandising
  • Personal Shopper
  • Accept/Process incoming merchandise, following strict store criteria
  • Manage and reconcile customer consignment accounts
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Title Assistant

Western Title and Escrow
03.2008 - 09.2009
  • Opened all new title orders, via data entry per real estate contract, opening approximately 15 orders daily
  • Promoted teamwork and collaboration by actively participating in regular staff meetings, sharing insights, and supporting colleagues with their workloads.
  • Completed complex title examinations within tight deadlines while maintaining high levels of accuracy, contributing to overall team success.
  • Enhanced document accuracy by thoroughly reviewing and verifying title commitments, legal descriptions, and property surveys.
  • Assisted with the facilitation of real estate closings, ensuring all necessary documentation was accurately completed and signed by both parties involved.

Escrow Assistant

Amerititle
09.2004 - 03.2008
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
  • Scheduled signings and gathered required paperwork.

Teller

US Bank
01.1991 - 02.1992
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Assisted customers with banking needs and inquiries.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Teller

First Interstate Bank
05.1990 - 08.1991
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Education

GED -

Douglas High School
Winston, OR
01-1984

Skills

  • Professionalism and ethics
  • Conflict resolution
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Teamwork and collaboration

Timeline

Kearney Street Boutique

Owner/Operator
12.2009 - 08.2014

Title Assistant

Western Title and Escrow
03.2008 - 09.2009

Escrow Assistant

Amerititle
09.2004 - 03.2008

Teller

US Bank
01.1991 - 02.1992

Teller

First Interstate Bank
05.1990 - 08.1991

GED -

Douglas High School

Similar Profiles

CREATE PROFILE
SHELLY LOWEN