SHELLY LUGENBEEL
Indian Harbour Beach
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nurse Tech
Health First
Palm Bay
02.2022 - 01.2023
- The Nurse Technician provides direct patient care under the supervision of a Registered Nurse or other licensed staff. This role supports nursing staff by performing routine clinical and administrative tasks, helping ensure the comfort, safety, and well-being of patients.
Service Advodate
Target
Viera
06.2021 - 01.2022
- Responsibilities include cash handling, processing returns and exchanges, troubleshooting guest inquiries, and fulfilling carryout pick-up orders for customers either in-store or at the designated car pickup location.
- Educated customers on store policies, promotions, and services available.
- Collaborated with team members to enhance customer service strategies.
- Assisted customers with product inquiries and service-related issues.
Crew Trainer
Jonoco
Orlando
02.2019 - 06.2021
- I lead by example by acting in the customers best interest, cashiering, cleaning, making drinks, grilling, and frying, while educating peers on the same job guidelines.
- Trained new crew members on operational procedures and safety standards.
- Monitored crew performance and provided constructive feedback for improvement.
- Assisted in implementing new systems to streamline workflow processes.
Education
ASN -
Keiser University
01.2027
anatomy and physiology 1 & 2, Biology, College Algebra
Valencia College
Orlando, FloridaAmerican Government
Daytona State College
Daytona Beach, FloridaSkills
- Patient care
- Medical terminology
- Team collaboration
- Critical thinking
- Time management
- Customer service
- Attention to detail
- Problem resolution
- Communication skills
- Complex Problem-solving
- Call handling
- Decision-making skills
- Complaint handling
- Customer service background
Certification
BLS
Timeline
Nurse Tech
Health First
02.2022 - 01.2023
Service Advodate
Target
06.2021 - 01.2022
Crew Trainer
Jonoco
02.2019 - 06.2021
ASN -
Keiser University
anatomy and physiology 1 & 2, Biology, College Algebra
Valencia College
American Government
Daytona State College