Shelly Luo
Atlanta
Summary
Dynamic Warehouse Operations Manager with a proven track record at TikTok, enhancing inventory accuracy to 99% and optimizing processes to save over $50,000 annually. Skilled in Warehouse Management Systems and team leadership, I excel in driving efficiency and fostering cross-functional collaboration to achieve outstanding results.
Overview
11
11
years of professional experience
Work History
Warehouse Operations Manager
TikTok (JD Logistics)
Atlanta
01.2024 - Current
- Efficiency Optimization: Streamlined consolidation of over 4,000 SKUs across over 8,000 storage locations, releasing over 3,000 slots; improved high-level picking efficiency by 40%, and storage utilization increased by 25%.
- Cost Reduction: Redesigned carton handling and exception processes, saving over $50,000 annually, and cutting exception order headcount from 8–10 to just 1–2.
- Team leadership: Scaled and managed a 150-person warehouse team. I built a 30-member inventory crew that increased stock accuracy from 85% to 99%. Led an 80-person outbound team to achieve 99.5% daily SLA performance.
- Process Innovation: Partnered with the product team to overhaul WMS logic; daily exception orders dropped from over 1,500 to fewer than 100, cutting DPMO by 60%.
Leasing & Operations Manager
Lide Commercial Management Co.
Kunming
08.2018 - 08.2019
- Led an end-to-end leasing strategy for a 300,000 square foot mixed-use complex; achieved 95% occupancy from a 70% vacancy.
- Closed deals with 50+ national brands (e.g., Haidilao, Nayuki, Luckin Coffee), significantly boosting mall traffic and brand presence.
- Delivered a 98% leasing rate upon opening, and an annual rental income of over ¥120M.
Assistant to CEO / Head of Leasing
NuoShiDa Group
Kunming
06.2014 - 08.2018
- Oversaw the planning and launch of a 300,000-square-foot flagship commercial complex (Colorful Yunnan No. 1 City), securing anchor tenants like Starbucks and Hualian Supermarket.
- Spearheaded the tenant mix strategy; increased F&B and retail contributions from 40% to 65%, boosting annual revenue by ¥80M.
- Managed full-cycle brand negotiation and leasing execution for over 80 national brands.
Education
Bachelor of Arts - Linguistics, Business Translation, Simultaneous Interpretation
Macau Polytechnic University
01.2014
Skills
- Warehouse Management Systems (WMS)
- Inventory Optimization and Exception Handling
- Employee training
- Cost reduction
- Quality control
- Team leadership
- Cross-functional collaboration
- Inventory management
- Warehouse management
Personal Information
Title: Senior Warehouse & Project Operations Manager
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Warehouse Operations Manager
TikTok (JD Logistics)
01.2024 - Current
Leasing & Operations Manager
Lide Commercial Management Co.
08.2018 - 08.2019
Assistant to CEO / Head of Leasing
NuoShiDa Group
06.2014 - 08.2018
Bachelor of Arts - Linguistics, Business Translation, Simultaneous Interpretation
Macau Polytechnic University
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