Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Manske

Hankinson,ND

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

23
23
years of professional experience

Work History

Client Advocate

Marsh McLennan Agency
03.2022 - Current
  • Worked with broker, underwriters and advisors on new business accounts and renewals
  • Delivered information to prospective clients on services offered, resulting in increased business opportunities.
  • Managed a book of business, tailoring advocacy strategies to suit individual needs and preferences.
  • Maintained high levels of client retention with personalized follow-up strategies.
  • Conducted regular account reviews to identify opportunities for additional services or support.
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Served as a trusted advisor to both new and existing clients by staying up-to-date on industry news and best practices.
  • Developed and maintained accurate records of programs and services.

Client Coordinator

Marsh McLennan Agency
09.2021 - 03.2022
  • Supported team members with product and system knowledge.
  • Worked closely with account managers to assist with new business, renewals and endorsement requests.
  • Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.

Claims Representative

HUB International Limited
09.2001 - 09.2021
  • Facilitate and submit insurance claims
  • Work as intermediary with insureds and carriers to settle insurance claims
  • Advocate for insureds in disputes and claim escalations
  • Work with Production team during prospecting and renewals to assist clients with claims.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.

Commercial Underwriter/Branch Auditor

Auto Owners Insurance Company
06.2004 - 09.2011
  • Review and analyze commercial insurance policies
  • Regular contact with insurance agents to determine if potential accounts meet company criteria
  • Quote and process new business applications
  • Calculate and process Work Comp, garage and liability audits.
  • Conducted comprehensive risk assessments for prospective clients, determining eligibility for insurance products based on established criteria.
  • Assisted in the development of underwriting guidelines, providing clear direction for assessing commercial risks.
  • Participated in ongoing professional development opportunities to remain current on best practices within the commercial underwriting field.

Education

Some College (No Degree) - Business Management

University of Mary
Fargo

Skills

  • Client Relationship Building
  • Paperwork assistance
  • Telephone Etiquette
  • Assertiveness
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Collaboration and Teamwork

Timeline

Client Advocate

Marsh McLennan Agency
03.2022 - Current

Client Coordinator

Marsh McLennan Agency
09.2021 - 03.2022

Commercial Underwriter/Branch Auditor

Auto Owners Insurance Company
06.2004 - 09.2011

Claims Representative

HUB International Limited
09.2001 - 09.2021

Some College (No Degree) - Business Management

University of Mary

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Shelly Manske