Shelly Marion
Audubon,PA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality production on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
17
17
years of professional experience
Work History
Provider Reimbursement Team Lead
Medrisk
06.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Developed strategies to increase team productivity and improve customer service levels
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement
- Trained new staff in relevant processes and procedures
- Resolved escalated customer complaints or queries promptly and efficiently
- Ensured compliance with company policies and procedures throughout the team
- Collaborated with other departments to develop effective solutions that meet customer needs
- Identified opportunities for process improvements, implementing changes when required
- Assisted Supervisor/Manager in setting achievable goals for the team while monitoring progress towards them
- Motivated staff through positive reinforcement techniques
- Maintained accurate records of employee’s attendance and task completion times
- Delegated tasks appropriately according to individual skill sets
- Held regular one-on-one coaching sessions with staff members to encourage personal development
- Reviewed existing systems and procedures regularly, suggesting ways they can be improved or optimized
- Delegated daily tasks to team member to optimize group productivity
- Monitored team progress and enforced deadlines
- Documented production levels and materials used to keep management informed
- Implemented performance, quality and efficiency measures to achieve aggressive production goals
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Reviewed completed work to verify consistency, quality and conformance.
Provider Reimbursement Analyst I, II & Senior levels
Medrisk
02.2014 - 05.2021
- Analyzed data from various sources to identify trends and patterns for our providers
- Identified improvement opportunities to efficiently meet provider and business needs
- Supported providers by answering questions and guiding feedback to ensure seamless payment
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
Front End Supervisor
Giant Food Stores
04.2007 - 01.2014
- Trained new employees in customer service techniques and store policies
- Organized staff schedules to maximize efficiency while minimizing labor costs
- Monitored cash register transactions to ensure accuracy and compliance with company policies
- Resolved customer complaints in a professional manner
- Conducted regular performance evaluations of front end personnel
- Ensured adequate staffing levels during peak business hours
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand
- Reviewed employee timecards for accuracy by reconciling sales records and cash transactions
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Organized and updated schedules to optimize coverage for expected customer demands
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Education
Licensed PA Cosmetologist - Cosmetology
Western Montgomery Career and Technology Center
Limerick, PA08.1989
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr
Royersford, PA06.1989
Skills
- Schedule Management
- Performance Monitoring
- Production Monitoring
- Trend Tracking
- Coaching and Mentoring
- Performance Improvement
- Problem solving
- Team Supervision
- Leading Team Meetings
- Analytical Thinking
Timeline
Provider Reimbursement Team Lead
Medrisk
06.2021 - Current
Provider Reimbursement Analyst I, II & Senior levels
Medrisk
02.2014 - 05.2021
Front End Supervisor
Giant Food Stores
04.2007 - 01.2014
Licensed PA Cosmetologist - Cosmetology
Western Montgomery Career and Technology Center
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr
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