Shelly Martin
Colorado Springs,CO
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
30
30
years of professional experience
Work History
CPA Administrative Assistant
Nancy Marion CPA PC
10.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Retail Sales Associate
Family Dollar
05.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Office Administrator Sales, Invoicing and Billing.
RockStar Marble and Granite
04.2020 - 01.2023
- I would build a repport with new and existing customers, go over pricing and what stone they would like
- Billing and collecting on invoicing
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Franchise Owner/Operator
Cellairis Cell Phone Repair and Accessories
06.2014 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Oversaw payroll, business planning and marketing for franchise operations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
Education
General -
05-1994
Skills
- Customer service
- Computer literacy
- Restaurant experience
- Communication skills
- Time management
- Microsoft excel
- Documentation review
- Leadership
- Invoicing and billing
- Telephone reception
- Teamwork
- Troubleshooting
- Data entry
- Document scanning
- Franchise relations
- Computer skills
- Teamwork and collaboration
- Leadership and supervision
- Small business operations
- Office administration
- Customer assistance
- Customer relationship management (CRM)
Timeline
CPA Administrative Assistant - Nancy Marion CPA PC
10.2024 - 12.2024
Retail Sales Associate - Family Dollar
05.2023 - 09.2023
Office Administrator Sales, Invoicing and Billing. - RockStar Marble and Granite
04.2020 - 01.2023
Franchise Owner/Operator - Cellairis Cell Phone Repair and Accessories
06.2014 - 04.2020
Arvada High School - General,
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