Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Martinko

Lake Havasu City,AZ

Summary

Driven Office Manager and Supervisor with a proven track record at Servpro, adept in office administration and staff management. Excelled in maintaining confidentiality, enhancing customer relations, and streamlining operations. Demonstrated exceptional organizational skills and proficiency in MS Office, alongside fostering a positive work environment. Achieved significant improvements in efficiency and customer service quality. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Office Manager / Job File Coordinator

Servpro
11.2015 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Upload reports, managed accounts, and generated reports for company and insurance database.
  • Job file communication and audit
  • Clear understanding of WC 2.0
  • Clear understanding of Xactimate
  • Efficient in all upload procedures in accordance with insurance guidelines, including Alacrity, Claims Connect, Contractor Connection & Job Track.
  • Very detail orientated and strong organizational skills.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Supervisor

Flower's Assisted Living
11.2012 - 01.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Passed scheduled medications
  • Maintained high standards of care by ensuring compliance with state and federal regulations.
  • Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
  • Promoted a positive work environment by fostering open communication among staff members.
  • Ensured quality patient care by regularly reviewing documentation and updating medical records accordingly.
  • Provided patients and families with emotional support.
  • Exhibited compassionate care and communication with regard to issues of death and dying.

Education

Associate of Applied Science - Medical Billing & Coding

Mohave Community College
Lake Havasu City, AZ
05.2016

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Staff Management
  • Training and coaching
  • Expense Reporting
  • Report Preparation
  • MS Office
  • Professional and Courteous

Timeline

Office Manager / Job File Coordinator

Servpro
11.2015 - Current

Supervisor

Flower's Assisted Living
11.2012 - 01.2014

Associate of Applied Science - Medical Billing & Coding

Mohave Community College

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Shelly Martinko