Shelly Mcmichael
Louisville,KY
Summary
Dynamic professional with a proven track record at Home Depot, excelling in high-stress situations and boosting customer loyalty through empathetic service. Skilled in POS system operation and renowned for exceptional organizational abilities. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a keen eye for detail and a commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Old Spaghetti Factory
01.2023 - 12.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Ensured compliance with food safety and quality standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Developed system for managing reservations more effectively, optimizing occupancy rates.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
Secretary
David’s Affordable Plumbing LLC
11.2018 - 10.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Arranged schedules and ensured timely communication with clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Customer Service Representative
Home Depot
04.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries about available products and services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate Of Technology - Cosmetology
Empire Beauty School
Louisville, KY08.2013
N/A - Business Administration
Bluegrass Community And Technical College
Lexington, KY06.2010
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Guest relations
- Event preparation
- Housekeeping
- Reservation management
- Food safety
- Prep work
- Production leadership
- Cash handling
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Decision-making
- Staff training
- Payment processing
- Computer skills
- Phone and email etiquette
- POS system operation
- POS systems
- Reservations
- File management
Timeline
Hospitality Worker
Old Spaghetti Factory
01.2023 - 12.2024
Customer Service Representative
Home Depot
04.2020 - 06.2021
Secretary
David’s Affordable Plumbing LLC
11.2018 - 10.2022
Associate Of Technology - Cosmetology
Empire Beauty School
N/A - Business Administration
Bluegrass Community And Technical College
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