Shelly McNamee
Summary
I love to help people and working in a fast-paced environment. I am dependable and dedicated to making Sutter the best place for patients!
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Service Representative
ELK GROVE PHYSICAL AND HAND THERAPY
Elk Grove, CA
10.2022 - Current
- Answered incoming calls in a professional manner.
- Reviewed patient accounts for accuracy on a regular basis.
- Maintained accurate records of services provided during each visit or procedure.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Sorted and distributed incoming mail daily.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Performed administrative duties such as filing, faxing, photocopying.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ensured all necessary paperwork was completed prior to patient visits.
- Referred patients to appropriate professionals and services.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Communicated financial obligations to patients and collected fees at time of service.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
ER REGISTRATION | PATIENT ACCESS REPRESENTATIVE
SUTTER MEDICAL CENTER
01.2015 - Current
- Employed for permanent position during covid
- Worked under extreme pressure and circumstances admitting patients
- Obtained patient demographics and insurance information
- Process patient's insurance information for payment authorization
- Scan important / confidential documentation while protecting patient data and privacy
- Evaluating patient needs and emotional level to determine best approach in requesting necessary information.
ER / OR REGISTRATION CLERK
SUTTER GENERAL HOSPITAL
01.2010 - 01.2012
- Greeting patients, obtaining patient demographics and insurance information
- Scan important/ confidential documents
- Evaluating patients' needs and their emotional level to determine the best approach in requesting necessary information
- Offering calm support while efficiently transporting patients.
COMMUNICATION SPECIALIST- OPERATOR
SUTTER GENERAL HOSPITAL
01.2006 - 01.2010
- Performed comprehensive customer service from a high-volume call center and responded to a wide variety of complex customer requests using a digital call directory and public broadcast system
- This job required communication between employees and patients with confidential information.
OR REGISTRATION CLERK
Sutter Medical Center Sacramento
Sacramento, 95816
Education
CERTIFICATE OF COSMETOLOGY -
SACRAMENTO CITY COLLEGE
01.2008
AA BUSINESS IN PROGRESS -
SACRAMENTO CITY COLLEGE
Skills
- Relate well with others
- Team player
- Adapt quickly to changes
- Responsive to concerns
- Strong ability to listen
- Comprehend the desire of patients
- Ability to multitask
- Efficient in processing a heavy volume of phone calls
- Good recall of information
- Establishing a safe work environment
- Problem solver
- Comfortable making independent decisions
- Clearly articulate messages
- Explain procedures
- Effective in phone and written communications
- Translating patient/caller needs or requests
- Ability to remain calm and professional
- Understand medical terminology
- Standard insurance forms
- Epic Mentor
- Outlook
- Ms4
- Various computer software
- adequate typing skills
- Proficient in basic math
- Payment processing
Additional Information
I love to help people and working in a fast-paced environment. I am dependable and dedicated to making Sutter the best place for patients
Accomplishments
- Epic Mentor for my clinic
- lead EOW meeting
Certification
- CPR certified
Timeline
Patient Service Representative
ELK GROVE PHYSICAL AND HAND THERAPY
10.2022 - Current
ER REGISTRATION | PATIENT ACCESS REPRESENTATIVE
SUTTER MEDICAL CENTER
01.2015 - Current
ER / OR REGISTRATION CLERK
SUTTER GENERAL HOSPITAL
01.2010 - 01.2012
COMMUNICATION SPECIALIST- OPERATOR
SUTTER GENERAL HOSPITAL
01.2006 - 01.2010
OR REGISTRATION CLERK
Sutter Medical Center Sacramento
CERTIFICATE OF COSMETOLOGY -
SACRAMENTO CITY COLLEGE
AA BUSINESS IN PROGRESS -
SACRAMENTO CITY COLLEGE
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