Shelly Medina
Denver
Summary
Dynamic and dedicated professional seeking a position within a reputable organization that prioritizes ethical values and embraces multicultural perspectives. Committed to enhancing community support services through innovative solutions and collaborative efforts. Passionate about making a meaningful impact by leveraging diverse experiences and fostering inclusive environments. Eager to contribute to an organization that shares a vision of social responsibility and community engagement.
Overview
22
22
years of professional experience
Work History
PEAK Family Tutor
Rocky Mountain Prep Berkley/Sunnyside
01.2025 - Current
- As a PEAK Family Tutor I am responsible for small group tutoring for students that are reading below grade level.
- Students are pulled from non-instructional times throughout the day and work on their reading skills through phonics based curriculum within small group settings.
- I have helped some students complete the program while all students grew at least one school year in one semester.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Fostered safe and inclusive classroom environment where all students felt valued and able to contribute.
Personal Care Giver
Senior Helpers
07.2024 - 01.2025
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients in maintaining independence through consistent support and encouragement.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
Area Director
Leading Edge Before and After School
09.2020 - 02.2024
- I started in the classroom as a Lead Teacher and quickly became a Site Director before becoming the Denver Area Director.
- As the Area Director I oversaw six sites at different locations throughout the Denver metro region.
- Ensuring that safe, high quality, and engaging environments were provided for our students within the program.
- I was responsible writing engaging and developmentally appropriate curriculum for the summer programs.
- I am knowledgeable in State Licensing rules and regulations and ensure that staff are following policies and procedures to ensure the highest and safest quality of care is provided at each site.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
- Enhanced communication between departments, fostering collaboration and cross-functional teamwork to achieve company objectives.
Assistant Property Manager
South Metro Housing Options
07.2019 - 09.2020
- It is my job to assist the property manager with the everyday running of the office by answering phones, scheduling and conducting annual recertification interviews, and helping with tenant issues as they arise.
- I am also responsible for enforcing the lease and house rules with guidance from the property manager.
- I was able to complete all past due certifications, prior to my arrival, in a very professional and timely manner while continuing up with the current certifications.
- I helped prepare our two of our properties for their various HUD and state inspections.
- I continuously help our sister properties with various projects, such as the CHAFA MOR file/property audits and RAD conversion.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Housing Program Specialist II
Denver Housing Authority
08.2016 - 06.2019
- Ensured housing needs of tenants were meet appropriately by entering work orders, annual re-examinations, and tenant reported changes.
- Helped in the recreation of files that had been lost during the transition period before my arrival.
- Received the Housing Choice Voucher and Public Housing Rent Calculation certification in March 2017.
- Ensured that quarterly Zero Income meeting notifications were sent in appropriate and timely manners, and organized the multiple interpreters necessary for the tenants.
- I have also updated the parking book for one of the properties that is monitored by West Metro.
- I have created the smoke detector log books required for HUD inspections, which included, coordinating the maintenance staff to gather the location and number of smoke detectors in all 368 units.
- Improved tenant satisfaction by efficiently processing housing applications and addressing concerns promptly.
- Spearheaded interviews with residents to determine rent increases, changes and credits.
- Prepared clients for annual recertification and continued program eligibility by proactively completing and collecting documentation.
- Conducted home and site visits to initiate requests for reasonable accommodations.
Intern
St. Paul & Ramsey County Domestic Abuse Intervention Project (SPIP)
01.2016 - 06.2016
- Accumulated over 450 hours, as an intern, working with legal advocates to ensure client files were properly updated along with updating the court date binder.
- Compiled and updated emergency and transition resources for accuracy, easy access and appropriateness.
- In charge of organizing donations, emergency 911 phones for clients, and archived records room.
- Developed a sense of domestic abuse laws and procedures within Minnesota that differ from Colorado laws and procedures.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Community Education
American Indian Magnet School Flipside Program
01.2016 - 06.2016
- Ensured the safety and well-being of the children who attend after school programming.
- In charge of facilitating classes when teachers were absent.
- Responsible for hall monitoring as needed to ensure students are attending their classes and that their safety is secured.
Customer Service
Beau Jo’s
09.2010 - 12.2015
- Ensured the values and vision of the company are perpetuated through the quality of service, to guarantee a positive experience for each individual guest.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Trained new staff members on proper customer service and hospitality policies.
- Resolved customer service issues with timely and professional resolutions.
Disaster Cycle Services Mass Care Lead Intern
American Red Cross Mile High Chapter
05.2015 - 08.2015
- Accumulated over 400 hours, as an intern, working with the surrounding ten counties of Denver.
- Responsible for engaging the volunteers within the Mass Care Department -opening the line of communication between the Red Cross and the Emergency Management Teams (of the different counties) to ensure joint agreements and shelter surveys were current and congruent amongst the different agencies.
- Developed and implemented step-by-step written procedures in how to conduct a shelter survey.
Customer Service
Beau Jo’s
08.2003 - 07.2009
- Ensured the values and vision of the company are perpetuated through the quality of service, to guarantee a positive experience for each individual guest.
Education
Masters - Early Childhood Education
National University
02.2022
Bachelor of Science - Human Services Degree, Domestic Violence Concentration
Metropolitan State University of Denver
05.2016
Associates of Applied Science - Paralegal Studies
Arapahoe Community College
05.2010
Skills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- Clear and concise communication
- Team collaboration
- Growth mindset
- Project management
Timeline
PEAK Family Tutor
Rocky Mountain Prep Berkley/Sunnyside
01.2025 - Current
Personal Care Giver
Senior Helpers
07.2024 - 01.2025
Area Director
Leading Edge Before and After School
09.2020 - 02.2024
Assistant Property Manager
South Metro Housing Options
07.2019 - 09.2020
Housing Program Specialist II
Denver Housing Authority
08.2016 - 06.2019
Intern
St. Paul & Ramsey County Domestic Abuse Intervention Project (SPIP)
01.2016 - 06.2016
Community Education
American Indian Magnet School Flipside Program
01.2016 - 06.2016
Disaster Cycle Services Mass Care Lead Intern
American Red Cross Mile High Chapter
05.2015 - 08.2015
Customer Service
Beau Jo’s
09.2010 - 12.2015
Customer Service
Beau Jo’s
08.2003 - 07.2009
Bachelor of Science - Human Services Degree, Domestic Violence Concentration
Metropolitan State University of Denver
Associates of Applied Science - Paralegal Studies
Arapahoe Community College
Masters - Early Childhood Education
National University
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