Shelly Metcalf
Corona,California
Summary
Diligent customer service professional accustomed to working independently and collaboratively in direct response to client care and support requirements. Communicates well with others and maintains accurate records. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
40
40
years of professional experience
Work History
Customer Service for Tax Department
Feliz & Associates
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations in a fast pace environment.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Scheduled appointments for Accountants with follow-up confirmations.
Customer Service Representative/Sales Associate
Calolympic Safety
07.2017 - Current
- Motivated team members to achieve individual targets contributing to team success.
- Processed orders, forms, applications, and requests efficiently.
- Resolved customer inquiries via phone, email, and live chat support.
- Recommended packing and shipping methods for return of merchandise or parts.
- Outside sales with current and new customers.
- Trained new staff on company's customer service policies and procedures.
Massage Therapist/Self Employed
Polished Image/Self Employed
03.2001 - 06.2022
- Replenished treatment station with fresh linens to enhance comfort.
- Specialized in hot stone, cupping, Swedish and other massage modalities to create excellent experiences for clients.
- Assessed client needs to select appropriate treatment.
- Evaluated clients to determine painful or stressed areas of body.
- Delivered superior service to customers, resulting in repeat business and referrals.
Value Added Services
Zumiez Distribution Center
06.2010 - 06.2017
- Leading in verification to ensure accuracy, productivity and time management.
- Implementing new procedures for better results in processes with attention to detail.
- Managing a team of 12-14 employees for efficient production and training.
- Recognized multiple times as Employee of the Month.
Regional Trainer/Assistant Buyer/Retail Sales
Nordstrom
10.1985 - 02.2001
- Optimized training delivery method and materials to meet needs of participants and reduce costs.
- Facilitated interactive workshops on various topics including customer service and teamwork.
- Utilized multimedia tools and software to create dynamic presentations for training purposes.
- Coordinated with department managers to schedule training sessions without disrupting work flow.
- Implemented a new system for the Shoe Division to increase gross margins of 11% for vendor returns.
- Reduced inventory with vendors at the request of the Merchandise Manager due to positive vendor partnerships.
- Received a Corporate All Star Award for accomplishments in Vendor/Customer Relations.
Education
High School Diploma - Massage Therapy
Southern CA School of Massage
Riverside, CANo Degree - General Education
Cypress College
Cypress, CAAdministrative Assistant - undefined
NOCCC District
Anaheim, CA04.2013
Skills
- Direct IRS filing
- Customer service
- Relationship building
- Client communication
- Excellent Customer Service
- Data inputting
- Filing system management
- Data gathering
- Interpersonal strengths
- Tax software proficiency
- Organization skills
Timeline
Customer Service for Tax Department
Feliz & Associates
12.2024 - Current
Customer Service Representative/Sales Associate
Calolympic Safety
07.2017 - Current
Value Added Services
Zumiez Distribution Center
06.2010 - 06.2017
Massage Therapist/Self Employed
Polished Image/Self Employed
03.2001 - 06.2022
Regional Trainer/Assistant Buyer/Retail Sales
Nordstrom
10.1985 - 02.2001
No Degree - General Education
Cypress College
Administrative Assistant - undefined
NOCCC District
High School Diploma - Massage Therapy
Southern CA School of Massage
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