Shelly Moseley
Bellbrook,Ohio
Summary
Personable and dedicated Customer Service Representative with extensive experience in Automation and Aerospace industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
C&E Advanced Technologies
Miamisburg, OH
01.2014 - Current
- Handled difficult situations with tact, diplomacy, and professionalism.
- Responded promptly to inquiries from customers about products or services.
- Resolved escalated customer complaints in a timely manner.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Collaborated with other departments such as Sales, Marketing, and Technical Support.
- Assisted in developing strategies to improve the overall customer experience.
- Managed processing, scheduling and execution of customer purchase orders.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted customer service training for new hires.
- Created reports on customer satisfaction levels and key performance indicators.
Education
High School Diploma -
William Mason High School
Mason, OH06-1987
Some College (No Degree) - General Studies
Bowling Green State University
Bowling Green, OHSome College (No Degree) - General Studies
University of Cincinnati
Cincinnati, OHSkills
- Account Management
- Complaint Resolution
- Customer Support
- Staff Training
Liaison to Top Customers
- Worked extensively with top tiered Companies such as GE, Delta, and Ford through out the years.
- Growing the business, evaluating and maintaining the relationships.
After Hours / Emergency Orders
- I have been on call daily, 24 hours a day for 9-1/2 years for C&E to take care of line down situations for customers and to pack and or coordinate transportation from our facility and or Siemens.
Timeline
Senior Customer Service Representative
C&E Advanced Technologies
01.2014 - Current
High School Diploma -
William Mason High School
Some College (No Degree) - General Studies
Bowling Green State University
Some College (No Degree) - General Studies
University of Cincinnati
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