Shelly Muckel
Sacramento,CA
Summary
Accomplished and customer-oriented administrative professional with exceptional clerical, phone and correspondence skills who is highly organized and detail-oriented.
Overview
22
22
years of professional experience
Work History
Housing Program Technician I
Sacramento Housing & Redevelopment
11.2021 - Current
- Process and approve requests for tenancy approval and generate contracts for said requests.
- Extensive phone and email contact with tenants, landlords and property managers, which at times requires immediate problem solving skills.
- Contact program applicants and obtain required enrollment information, documentation and signatures.
- Assist program applicants with form completion, document retrieval and resource management to reduce application delays.
- Follow detailed directions from management to complete daily paperwork and computer data entry.
- Increase customer service success rates by quickly resolving issues.
Sales Coordinator/Front Desk Agent
Hampton Inn & Suites, 200 Legends Bay Drive
09.2018 - 10.2020
- Produced contracts, reports, letters, and proposals for clients
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Independently problem solved and provided excellent customer service skills to build relationships with guests
- Offered each customer top-notch personal service and polite support to boost sales and customer satisfaction
- Prepared pricing strategies for current customers to enhance sales and increase profitability for the hotel
- Displayed enthusiasm and delivered great service during client meetings, resulting in boost in customer satisfaction
- Greeted guests at front desk and and engaged in pleasant conversation while managing check in process
- Answered multi-line phone system, responded to various inquires and completed individual and group reservations
- Maintained financial accuracy by collecting deposits, fees and payments, processed changes and issued receipts
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Provided motivation and promoted teamwork among staff at all times
Customer Service Team Lead
Cabela's
05.2018 - 07.2018
- Supervised outfitters working cash lanes and customer service
- Handled scheduling issues and changes
- Extensive cash handling including daily deposits and reconciliations
- Provided excellent customer service and problem solving skills
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Resolved issues with the proper managers when standard processes were not effective
Legal Secretary
Robison, Simons, Sharp & Brust
02.2017 - 11.2017
- Primary legal secretary to a shareholder of the firm and provided secretarial support to other shareholders as needed
- Proofread and edited Second Judicial District Court pleadings, Federal District Court pleadings and Nevada Supreme Court pleadings
- Scheduled and calendared appointments, hearings and trial dates
- Maintained case files and pleadings in an internal database program
- Extensive phone and email interaction with clients, outside attorneys, and their staff
- Processed incoming mail for shareholder
Legal Secretary Supervisor and Legal Secretary
Washoe County District Attorney
02.2002 - 10.2016
- Primary legal secretary to the Chief Deputy District Attorney of the Major Violators Unit and provided secretarial support to nine other attorneys as needed
- Supervised and provided training and support to three legal secretaries and one office assistant
- Proofread and edited Nevada Supreme Court briefs and Second Judicial District Court pleadings
- Researched and kept abreast of the latest updates to the Nevada Revised Statutes and the Nevada Supreme Court Rules of Appellate Procedure
- Scheduled hearings and pre-trial conferences
- Maintained case files and created pleadings in an internal database program
- Extensive phone and email interaction regarding various requests with outside attorneys, their staff and various police agencies
- Worked closely with attorneys from all divisions of the District Attorney's Office on special projects and requests
- Maintained yearly case statistics for the Appellate Division of the District Attorney's Office
- Prepared bi-annual Washoe County death penalty report for the Nevada Supreme Court
- Opened and properly distributed incoming mail
Education
High School Diploma - undefined
Sparks High School
820 15th Street, Sparks, NV 894311988
Skills
- 58 WPM typing speed
- Friendly, courteous and professional
- Excellent communication skills
- Excellent at multi-tasking and prioritizing
- Highly motivated
- Excellent team player
- Works well under pressure
Additional Information
- Fully proficient in Microsoft Outlook, Word, WordPerfect, Adobe Acrobat, typing, dictation, scanning, copying, paper filing and electronic filing.
Timeline
Housing Program Technician I
Sacramento Housing & Redevelopment
11.2021 - Current
Sales Coordinator/Front Desk Agent
Hampton Inn & Suites, 200 Legends Bay Drive
09.2018 - 10.2020
Customer Service Team Lead
Cabela's
05.2018 - 07.2018
Legal Secretary
Robison, Simons, Sharp & Brust
02.2017 - 11.2017
Legal Secretary Supervisor and Legal Secretary
Washoe County District Attorney
02.2002 - 10.2016
High School Diploma - undefined
Sparks High School
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