Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHELLY MUELLER

Kewaskum,Wisconsin

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Store Leader

Kwik Trip
08.2020 - Current
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Prioritized helping customers over completing other routine tasks in store.

Assistant Manager

Walmart #1650
02.2020 - 07.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

Walmart #1305
07.2017 - 02.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Assistant Manager

Walmart #6394
04.2014 - 07.2017
  • Was part of the team that recruited and hired 300 associates to staff a new store location, including front end and management staff
  • Set up fixtures and modulars to company specifications
  • Was instrumental with the management team in receiving merchandise and stocking to ensure a successful store grand opening
  • Overnight Assistant Manager
  • Plan, implement, and oversee overnight stocking operations
  • Duties include hiring, training, and scheduling of overnight stocking, backroom and maintenance associates
  • Ensure customer and associate satisfaction
  • Ensure store is at company expectations for next days business

Assistant Manager

Walmart #2936
06.2013 - 03.2014
  • Apparel and homelines Assistant Manager
  • Managed merchandising operations and drove financial performance of assigned areas ensuring sales and profit goals were achieved
  • Provided supervision and development opportunities for hourly associates and department managers
  • Ensured customer service, store cleanliness and associate efficiency

Assistant Manager

Walmart #1276
10.2007 - 06.2013
  • Assistant Manager in daily operations of a high volume store overseeing at various times the departments of apparel, front end operations, over night operations, electronics, homelines, fresh and consumables
  • Interview, hire, train, evaluate and mentor associates
  • Ensure compliance of company policies, procedures and state/federal regulations
  • Manage merchandising operations and drive financial performance of assigned areas ensuring sales and profit goals are achieved
  • Responsible for scheduling up to 60 associates at one time
  • Direct and manage ordering, receiving and stocking over 5 million in inventory
  • Ensure compliance of alcohol, tobacco, food handling and HIPPA federal and state compliance
  • Implement and monitor asset protection and safety controls
  • Handle and resolve customer and associates issues
  • Ensure customer service, store cleanliness and associate efficiency
  • Communicate and exercise sound judgement and organizational practices

Manager Trainee

Walmart
08.2007 - 10.2007
  • Successfully completed Walmart Management Training

Department Manager

Walmart #3497
06.2002 - 08.2007
  • Department Manager of OTC
  • Managed day to day operations including price changes, modular changes, claims and in stock
  • Cross trained as a pharmacy technician to ensure business needs are met

Department Manager

Walmart #2936
11.2001 - 06.2002
  • New store set up, successfully set up the OTC department to company standards for grand opening

Education

Business Administration

UW Washington County
West Bend, WI

High School Diploma -

Random Lake High School
Random Lake, WI
01.1988

Skills

  • Store operations
  • Health and safety
  • Team leadership
  • Customer experience management
  • Problem-solving abilities
  • Multitasking Abilities
  • Goal driven
  • Flexible hours
  • Self motivation
  • Professionalism
  • Time management abilities
  • Adaptability

Certification

  • Alcohol Seller/Server Certification
  • ServSafe Manager Certification

Timeline

Assistant Store Leader

Kwik Trip
08.2020 - Current

Assistant Manager

Walmart #1650
02.2020 - 07.2020

Assistant Manager

Walmart #1305
07.2017 - 02.2020

Assistant Manager

Walmart #6394
04.2014 - 07.2017

Assistant Manager

Walmart #2936
06.2013 - 03.2014

Assistant Manager

Walmart #1276
10.2007 - 06.2013

Manager Trainee

Walmart
08.2007 - 10.2007

Department Manager

Walmart #3497
06.2002 - 08.2007

Department Manager

Walmart #2936
11.2001 - 06.2002

High School Diploma -

Random Lake High School

Business Administration

UW Washington County

Similar Profiles

CREATE PROFILE
SHELLY MUELLER