Shelly Nason

My responsibilities include working with Crown, Quickbooks, and Navigator to ensure that the all the costs and numbers are correct for cargo shipments.

Also, answering phone calls to insure that payments have been made, filing and working in close relations to others in the office.

• Supervised daily bar operations, ensuring high standards of service and customer satisfaction.
• Trained and mentored new bartenders in beverage preparation and customer engagement techniques.
• Developed and implemented strategies to optimize inventory management and reduce waste.
• Collaborated with kitchen staff to ensure timely service during peak hours, enhancing overall efficiency.
• Monitored compliance with health and safety regulations, maintaining a safe working environment for staff and patrons.
• Handled customer complaints effectively, improving guest retention through exceptional service recovery initiatives.
• Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

• Created innovative cocktail menus that increased drink sales and attracted new customers.
• Analyzed sales data to identify trends, informing staffing decisions and promotional strategies for increased revenue growth.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Crafted and served cocktails, ensuring high-quality beverage presentation and taste.
• Managed bar inventory, tracking supplies to maintain efficient stock levels.
• Trained new bartenders on drink preparation techniques and customer service excellence.
• Enhanced guest experience through personalized drink recommendations and attentive service.