Shelly Norris
Arlington,TX
Summary
Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional.
Overview
29
29
years of professional experience
Work History
Deli Food Service Manager
Safeway
Surprise, AZ
01.2020 - Current
- Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
- Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
- Provided exceptional customer service by promptly responding to customer inquiries or complaints in a courteous manner.
- Prepared weekly schedules for staff based on customer demand patterns and forecasted sales volumes.
- Analyzed financial reports to identify areas of improvement in cost control procedures and profitability.
- Monitored performance metrics such as sales volume, profits margins, labor costs. to make necessary adjustments in order to maximize efficiency.
- Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.
- Assisted team members during peak hours by providing additional support where needed.
- Conducted monthly inventory audits to ensure accuracy of stock levels across all departments within the store.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Completed monthly inventories of food and material stocks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback
In-Home Caregiver Manager
Caregiver/Housekeeping Self-Employed
Weatherford, Texas
01.2007 - 11.2019
- Caregiver: Complete and partial assistance with dressing, all hygiene, eating, walking, exercise ect
- Shopping Plan, prep and prepare meals
- Housekeep: Cleaning of entire house on a daily Responsible for all upkeep and maintenance of home Responsible for all upkeep and maintenance of yard and pool
- Patient Advocate: Transportation Medication Management PT/OT Exercises Schedule transport and attend all appointments
- Clerical: Phone calls Bills in/out Mail in/out Fax/Copier/Computer Payroll Supervisor: Employee Schedule Time Cards Hiring and Firing Chart Review Various Reports Meetings All paperwork Employee and Patient Outings Holidays On-Call
- Supervisor: Assisted in recruiting, interviewing, hiring, orienting and training new caregivers as needed. Evaluated caregiver performance through observation, feedback from clients, families, guardians, review of documentation., followed up with appropriate coaching or disciplinary actions if needed. Established schedules for assigned staff members to ensure adequate coverage of shifts and services.
Health Unit Secretary Emergency Department
Banner Godd Samaritan Medical Center
Phoenix, Arizona
11.2001 - 11.2006
- Maintained medical records, including filing, retrieval, scanning and other administrative duties related to patient information.
- Answered incoming calls in a professional manner, providing callers with appropriate information or directing them to the appropriate personnel.
- Prepared charts for new patients by collecting demographic information from patients or their families prior to appointment.
- Entered physician orders into the electronic health record system accurately and efficiently.
- Updated patient records regularly following each visit or procedure.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Department Secretary Same Day Surgery
Banner Boswell Medical Center
Sun City, Arizona
01.1996 - 11.2001
- Answer and direct calls to appreciate staff
- Enter all Doctor's orders in the computer
- Cleaned and Stocked as needed
- Compile and record medical charts, reports, or correspondence into statistical reports
- Arrange hospital admissions for patients
- Compiled and prepared monthly statistical reports for Same Day Surgery Manager
- Cross trained to cover the main operating room desk
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
Health Unit Coordinator -
Gateway Community College
01.1995
General Education Diploma -
Trevor Browne HighSchool
01.1994
Skills
- Microsoft Word
- Excel
- Power Point
- Email (various)
- Team Development
- Sales Planning
- Quality Control
- Quality Assurance
- Critical Thinking
- Coaching and Mentoring
- Safe Food Handling
Timeline
Deli Food Service Manager
Safeway
01.2020 - Current
In-Home Caregiver Manager
Caregiver/Housekeeping Self-Employed
01.2007 - 11.2019
Health Unit Secretary Emergency Department
Banner Godd Samaritan Medical Center
11.2001 - 11.2006
Department Secretary Same Day Surgery
Banner Boswell Medical Center
01.1996 - 11.2001
Health Unit Coordinator -
Gateway Community College
General Education Diploma -
Trevor Browne HighSchool
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