Shelly Osborne
Satsuma,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource position to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Technology Teacher
Saraland Early Education Center
08.2015 - Current
- Trained and developed students' skills using technology
- Use lectures, demonstrations, and discussions to instruct students.
- Managed and maintained computer systems, equipment, and mobile devices by troubleshooting hardware and software issues.
- Planned and implemented curriculum to teach up-to-date technology skills to 530 students.
- Processed software and hardware by coordinating user setups, installations, and upgrades.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently to complete all tasks within deadlines.
- Created lesson plans and instructional materials in accordance with school district guidelines.
IT Support Specialist
Saraland City Schools
08.2015 - Current
- Provided Tier 1,2, and 3 IT support to non-technical users through desk-side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for 60 employees.
- Answered questions and provided information to teachers and staff about new software and hardware.
- Offered teacher training for transition to new software and hardware to help reduce frustration
- Resolved technical issues across multiple systems and applications for teachers, staff, and students across many different devices.
- Collaborated with supervisors to escalate and address teacher inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Maintain inventory of hardware and software assets and order new equipment as needed.
Receptionist
Saraland Elementary School
08.2013 - 08.2015
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Maintained visitor logs for entering and leaving facility for security purposes.
- Answered phones promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to coworkers by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding students and school.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with parents, and updated student records.
- Corresponded with staff and parents through email, telephone, or postal mail.
- Resolved problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Collected and distributed messages to staff and administration to support open communication and high customer service.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high-volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office staff
- Led assignments independently with good judgment and critical thinking skills.
Education
Bachelor of Science - Human Resources Management
Faulkner University
Montgomery, ALAssociate of Science - Business Administration
Faulkner University
Montgomery, ALSkills
- Strategic Planning
- Researching Skills
- Team Collaboration
- Data Assessments
- IT Maintenance Mastery
- Analytical Skills
- Resolve Technical Problems
- Time Management
- Business Administration
Timeline
Technology Teacher
Saraland Early Education Center
08.2015 - Current
IT Support Specialist
Saraland City Schools
08.2015 - Current
Receptionist
Saraland Elementary School
08.2013 - 08.2015
Bachelor of Science - Human Resources Management
Faulkner University
Associate of Science - Business Administration
Faulkner University
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