Open To Work
Shelly Patrick-Bishop
Boulder City,Nevada
Summary
Reliable, proactive, self-starter with above average problem-solving skills seeking 100% remote employment opportunity with benefits allowing a nomadic lifestyle to complement my weekend hockey tournament schedule.
Overview
20
20
years of professional experience
Work History
Hockey Tournament Coordinator
3rd Line Hockey
10.2022 - Current
- Responsible for coordination of schedules and staff for 40 coed hockey tournaments annually. Dedicated to a hospitable and welcoming environment for optimal customer retention. Responsible for social media marketing, promotional flyers and merchandise graphics. Responsible for vendor relations, events coordination and non-profit collaboration. Responsible for logistics, scheduling, event planning and coordination.
Resource Coordinator
ServPro Global DRT
02.2025 - 09.2025
- Responsible for set-up and removal of project supplies needed as directed by Project Director during initial inspection and final inspection of property loss and/or damage due to fire, flood, and natural disaster. Coordination of bathroom and wash facilities, site security, safety boards, supply trailer, temporary offices, dumpsters and project specific miscellaneous delivery.
Customer Service Manager
American Airlines
04.2022 - 10.2022
- Driving operational excellence by creating an environment that cares for our frontline team members and celebrating team successes. Leading the customer service team to perform their work in a safe, efficient manner focused on compliance with Federal, state, and local regulations including DOT, FAA, and other government agencies. Coaching, mentoring frontline team members in emergency response, customer service, hospitality and company culture while promoting an environment of mutual respect and trust between frontline team members, management and the public. Responsible for conflict negotiation and resolution within the customer service department team as well as passengers. Strong critical thinking and decision-making skills during irregular operations. Working independently as well as collaboratively under demanding operational conditions with prioritization and execution of company policies and standards.
Customer Service Supervisor II
Southwest Airlines
04.2016 - 04.2021
- Worked closely with fellow Supervisors and Leadership to achieve station objectives daily. Assisted in training Operations, customer service and Skycaps (in locations with SWA skycaps) Agents to ensure all are aware and following appropriate regulations, procedures, and Company policies. Proactively reallocate agents during the day to meet immediate operational needs and determine overtime as needed. Responsible for Inspection and audit of aircraft to be properly serviced and provisioned prior to departure with all forms and records properly completed and maintained. Coordinated, as needed, with all departments to maintain the station’s on-time performance. Worked under tight time constraints to accomplish quick turns of aircraft. Reviewed the work performance of operations and customer service Agents to ensure that their work performance, attendance, and appearance meet Company requirements. Customer Complaint Resolution Officer, ensuring operations & customer Service procedures, rules, and regulations are being followed by the Ground Operations Manual. Provided special care, attention, and assistance to all SWA Customers as needed.
- Multiple roles held listed from most recent
Ramp Agent
Southwest Airlines
08.2017 - 12.2018
- Received and recorded customer baggage, air freight, mail, and company materials as required. Handled all aspects of loading, stowing, and unloading baggage, cargo airmail, air freight, ballast, and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submitted, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent. Warehouse responsibilities of weighing, stack, pick up, and delivered air cargo, check air cargo handled against accompanying forms to identify any mishandling or discrepancies, and correct routine errors. Safeguard customers’ baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage, and/or destruction. Performed interior aircraft cabin cleaning by hand, including sweeping upholstery, cleaning windows, galleys, and disposal containers in accordance with applicable paperwork.
Provisioning Agent
Southwest Airlines
04.2016 - 08.2017
- Provided legendary customer service by assuring aircraft is provisioned and fully serviced with supplies while in compliance with company contractual and regulatory requirements. Worked in a warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary. Packed and repacked liquor, beer, wine containers and completed inventory with an electronic device.
- Working in a cooperative spirit to ensure the success of the company. Able to avoid hazardous situations and handle emergencies as needed. Excelled at working under tight time constraints to accomplish quick turns of aircraft.
- Communicated information and instructions verbally and/or with radio equipment. Drove provisioning truck following AOA rules and regulations. Regularly lifted 50 lbs. with appropriate equipment and/or assistance from another person.
Driver Supervisor/Trainer
FedEx Home Delivery
05.2013 - 07.2017
- Developed and implemented driver performance programs for 24 private contractors. Developed safety programs, performance standards, and complaint resolution procedures. Recruited, interviewed, and trained new hires. Knowledge of basic mechanics and general vehicle inspections. Organizing routine maintenance and service for multiple fleets.
Package Car Driver
United Parcel Service
10.2005 - 08.2011
- Maintained a highly organized and diligent schedule for optimal performance, customer compliant resolution specialist. Ability to maneuver 70lb+ packages to residences and businesses in a safe and attentive manner. Inventory of daily vehicle inspection, ability to change tires, dig out of snow and put on snow chains in adverse weather conditions. UPS Safety and Wellness Committee performs safety audits, keeping all drivers up to compliance with safety modules. Performed PCM meetings teaching and promoting wellness and injury reduction. Performed daily safety audits on fellow drivers and mentored where needed.
Education
High School Diploma -
Rock Creek Community College
Tualatin, OR01-1987
Skills
- Venue coordination
- Logistics planning
- Event management
- Rules enforcement
Accomplishments and Volunteer Work
- Boulder City Police Dept, Volunteer Police Officer 2020-2023
- Letter of Commendation Boulder City Police Dept 2022
- Southwest Airlines Top Performer Las Vegas NV 2018
- Southwest Airlines Care Team Member 2017-2021
- Southwest Airlines Culture Committee 2016-2021
- Ronald McDonald House Las Vegas NV 2016-2021
- Oregon Special Olympics Portland OR 1984-1994
- Wounded Warrior Project Brook Army Medical Center San Antonio TX 2011-2013
- Veteran Wheelchair Olympics Denver CO 2006-2010
- UPS Safety and Wellness Committee Denver CO 2005-2011
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteTimeline
Resource Coordinator
ServPro Global DRT
02.2025 - 09.2025
Hockey Tournament Coordinator
3rd Line Hockey
10.2022 - Current
Customer Service Manager
American Airlines
04.2022 - 10.2022
Ramp Agent
Southwest Airlines
08.2017 - 12.2018
Customer Service Supervisor II
Southwest Airlines
04.2016 - 04.2021
Provisioning Agent
Southwest Airlines
04.2016 - 08.2017
Driver Supervisor/Trainer
FedEx Home Delivery
05.2013 - 07.2017
Package Car Driver
United Parcel Service
10.2005 - 08.2011
High School Diploma -
Rock Creek Community College