Shelly Patterson
Bella Vista,AR
Summary
Self-starter with two years of manager experience and over thirty years of customer service experience. Possess the ability to multi-task in high stress situations while exhibiting excellent organizational and communication skills.
Overview
28
28
years of professional experience
Work History
Water Billing and Collections Manager
Bella Vista Property Owners Association
Bella Vista, AR
02.2020 - Current
- Ensure billing rates and billing procedures are accurate every month
- Apply late fees and initiate shut off of delinquent accounts
- Oversee collection of past due balances
- Supervise and complete payroll for staff of five
- Review and resolve customer complaints
Water Billing Account Clerk 2 and 3
Bella Vista Property Owners Association
Bella Vista, AR
12.2009 - 02.2020
- Maintained high level of customer service while performing cashiering/clerical duties while waiting on customers and answering multi-line phone
- Reconciled cash drawer after settling all cash, check and credit card transactions with daily closeout paperwork and prepare department bank deposit
- Cultivated working relationships with local realtors and property managers
- Transferred accounts to new owners/renters or created new accounts after ensuring possession of all applicable documents
Airline Station Agent
Atlantic Southeast Airlines
Bentonville, AR
05.1993 - 04.2009
- Maintained high level of customer service without failure of regulatory guidelines in areas of ticket counter, gate and ramp operations
- Developed local training curriculum in all aspects of cargo acceptance that was adopted companywide
- Recruited to other stations within company to train and bring those stations into compliance with federal regulations
- Received ASA Circle of Service Award
Education
No Degree -
Angelo State University
San Angelo, TXSkills
- Attention to detail
- Teamwork
- Positive Attitude
- Communication
Timeline
Water Billing and Collections Manager
Bella Vista Property Owners Association
02.2020 - Current
Water Billing Account Clerk 2 and 3
Bella Vista Property Owners Association
12.2009 - 02.2020
Airline Station Agent
Atlantic Southeast Airlines
05.1993 - 04.2009
No Degree -
Angelo State University
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