Shelly Paul
Watervliet
Summary
Highly-motivated Head Bartender with unmatched abilities in mixing drinks. Experienced with using set measuring systems, creating unique exotic drinks and handling counter of busy bar. Well-versed in communication and hospitality standards.
Overview
7
7
years of professional experience
Work History
Front of House Manager/Bar/Catering Assistant
Shaker Ridge Country
Albany
03.2024 - Current
- Trained staff on customer service best practices and restaurant standards.
- Handling all banquet inquiries from start to finish
- Handling set up and take down of all events.
- Working the floor as well as behind the bar to ensure prompt and efficient service to all guest and members daily
- Golf events from the course to the member dining.
- Coordinated special events and private functions to enhance guest experience.
- Developed schedules to ensure adequate staffing during busy periods.
- Maintained cleanliness and organization of dining areas for a welcoming atmosphere.
- Addressed guest inquiries and resolved issues to ensure satisfaction.
- Collaborated with kitchen staff to streamline communication and service delivery.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Responsible for ordering supplies necessary for front-of-house operations.
- Assisted with training new staff members on proper customer service techniques.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Monitored dining room cleanliness and tidiness at all times.
Call Center Representative
Albany Medical Center Hospital
Albany
09.2020 - 09.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Bartender
Bootleggers On Broadway
Troy
10.2018 - 07.2023
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
Education
High School Diploma -
Lansingburgh High School
Troy, NY06-2000
Skills
- Safe alcohol service
- Garnish preparation
- Measurement accuracy
- Blending techniques
Timeline
Front of House Manager/Bar/Catering Assistant
Shaker Ridge Country
03.2024 - Current
Call Center Representative
Albany Medical Center Hospital
09.2020 - 09.2023
Bartender
Bootleggers On Broadway
10.2018 - 07.2023
High School Diploma -
Lansingburgh High School