Shelly Phillips
Eagle River,United States of America
Summary
Seasoned Service Manager bringing 10.5 years of Management and Leadership experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
6
6
years of professional experience
Work History
Chugiak-Eagle River Senior Center Human Resources/Administrative Support Services Manager/Human Resources
Chugiak-Eagle River Senior Center
- Duties include keeping all staff files up to date for TB, CPR, Evaluations, Continued Education Units certificates, Blood Borne Pathogens and other date and time sensitive materials based on policy and procedures for this facility
- Process staff in and out upon hire or termination as well as run them through orientation and background checks
- Set up new computers for staff as well as made any changes or fixes as needed
- Troubleshooting of AVAYA phone systems and internet when needed
- Oversee gym instructors, coffee shop volunteers and lunch volunteers
- Supervision of 2 Administrative Assistants
- Collecting data for small grants and audits that are needed
Fred Meyer /PIC-Supervisor
Fred Meyer
- Dealing with customer issues and services as well as supervising 8-15 people on any given day
- Responsible for loaning money to registers and dropping money in safes when registers are to full
- Managing front end of store and if closing making sure all money is safely deposited as well as making sure store is locked up at night and ready to go for morning.
State of Alaska/Child Support Services Division Child Support Specialist 1
State of Alaska/Child Support Services Division
- Was a caseworker assigned to the Enforcement section and held a caseload of approximately 1250 cases or more
- Duties consisted of, but not limited to: monitoring computer generated morning mail messages on cases; issuing income withholding orders; scheduling and conducting administrative reviews requested by case parties for income withholding, credit bureau reporting, direct payment credits, visitation credits and medical credits
- Interpreted child support orders; issued liens; reviewed information from databases such as Department of Labor, Permanent Fund Dividend and searching Internet to locate assets or income of non-custodial parents
- Also reviewed cases for referral to Department of Law for actions such as criminal non-support and employer non-compliance; prepared affidavits and other supporting documentation needed for referrals; communicated with case parties; their attorneys, employers, other agencies and states, both orally and in writing; reviewed documentation and correspondence submitted by case parties, and reviewed cases for appropriated enforcement actions
- Also handled high volumes of email and phone calls from all case parties
State of Alaska/Labor Relations Agency Administrative Assistant
State of Alaska/Labor Relations Agency
- Filing, answering phones, taking messages, greeting clients and making appointments and data entry
- This was a volunteer position for training purposes to become a full time employed Administrative Clerk III with the State of Alaska.
Chugiak-Eagle River Senior Center Operations/HR Director
Chugiak-Eagle River Senior Center
05.2018 - Current
- In this position I work directly under supervision of the Executive Director in every day to day operations and functions for CERSC.
- Oversee Maintenance Dept., Transportation Dept., and Administrative staff to include Grants Coordinator and PR/Fundraiser Coordinator and all aspects of Human Resources
- Hold class A/B underground storage tank certificate
- Certified Red Cross First Aid/CPR/AED Instructor to be able to certify all staff
- Some other duties include all aspects of reporting Municipality and State organizations, keeping up on all annual inspections and making sure all staff and residential files are kept current for audits
- As of December 1, 2023 I have accepted open position of Interim Executive Director.
Education
High School or equivalent -
Wasilla Department of Education
Skills
- Adaptability
- Extensive Operations Knowledge
- Community oriented
- Extensive Knowledge of Policies and Procedures
- Extensive Knowledge of CERSC's Contractors, Legislature contacts Municipal and State contacts
Availability
Full-Time, Full Time, Experienced Professionals
Additional Information
I have worked in a very large team setting. Can type approximately 60-65 words per minute. Can deal with high stress levels and handle them well. Very knowledgeable with most office equipment. Also worked in a very confidential field having to take many training classes given by the IRS and other agencies since I used their systems in the course of our duties. Experienced with having to make judgement calls when supervisors were not available. Knowledge of how to use policies and procedures, prioritizing and organizing. I am a fast learner and easy to get along with.
Job Related Training
- Food Handlers Card
- Certified Multifamily Specialist (HUD)
- Dealing with Toxic Employees
- Notary Public
- Certification for Critical Incident Reporting
- Civil Rights Training
- Infant/Child/Adult CPR/First Aid/AED Instructor
Veterans Preference
No
Personal Information
Citizenship: United States of America
References
References will gladly be provided upon request
Timeline
Chugiak-Eagle River Senior Center Operations/HR Director
Chugiak-Eagle River Senior Center
05.2018 - Current
Chugiak-Eagle River Senior Center Human Resources/Administrative Support Services Manager/Human Resources
Chugiak-Eagle River Senior Center
Fred Meyer /PIC-Supervisor
Fred Meyer
State of Alaska/Child Support Services Division Child Support Specialist 1
State of Alaska/Child Support Services Division
State of Alaska/Labor Relations Agency Administrative Assistant
State of Alaska/Labor Relations Agency
High School or equivalent -
Wasilla Department of Education
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