Shelly Pinkham
Sanford,ME
Summary
Dynamic professional with extensive experience at Family Dollar, excelling in customer relations and problem-solving. Proven track record in training and developing teams, optimizing operations, and enhancing customer satisfaction. Adept at multitasking and fostering collaboration, resulting in improved efficiency and a positive work environment. Committed to driving continuous improvement and achieving business goals.
Overview
27
27
years of professional experience
Work History
Dispatcher
Strogens Service Experts
11.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Store Team Leader
Ocean State Job Lots
11.2021 - 11.2024
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Interviewed, trained and coached [Number]-member team to achieve company and store goals.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Developed and implemented store-wide policies and procedures to improve customer service and store operations.
- Led a team of employees to achieve store sales targets and goals consistently.
- Drove continuous improvement initiatives within the store, seeking opportunities for streamlining processes and enhancing overall efficiency levels.
- Trained new employees on store operations, customer service skills, and product knowledge.
- Collaborated with visual merchandisers to create eye-catching displays that showcased featured products effectively while reflecting brand standards consistently.
- Developed employee schedules that balanced individual needs with store coverage requirements, resulting in reduced overtime costs.
- Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper record-keeping practices were followed by all team members.
- Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
District Manager
Family Dollar
05.2018 - 08.2021
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Supervised various locations, enforcing high-quality standards of operation.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Store Manager
Family Dollar
09.1998 - 05.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Sanford High School
Sanford, ME06-1985
Skills
- Active listening
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Decision-making
- Training new hires
- Teamwork and collaboration
- Training and development
Timeline
Dispatcher
Strogens Service Experts
11.2024 - Current
Store Team Leader
Ocean State Job Lots
11.2021 - 11.2024
District Manager
Family Dollar
05.2018 - 08.2021
Store Manager
Family Dollar
09.1998 - 05.2018
High School Diploma -
Sanford High School
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