Shelly Pinkston
Brentwood,CA
Summary
Driven professional with a proven track record at AMPM Arco, excelling in customer service excellence and cash management. Demonstrated ability to enhance customer satisfaction through effective communication and empathy, while efficiently handling transactions and resolving conflicts. Known for reliability, professionalism, and a strong work ethic, contributing to a 20% increase in customer return rate.
Overview
23
23
years of professional experience
Work History
Cashier
AMPM Arco
12.2021 - Current
Legal Collector
Eskinos & Adler
09.2016 - 11.2021
- Collaborated closely with attorneys on complex cases, contributing valuable insights gained from extensive industry experience.
- Enhanced portfolio recovery rates through diligent research and persistent follow-up on delinquent accounts.
- Utilized advanced negotiation tactics to persuade debtors to make payments or settle accounts amicably.
- Reviewed contracts thoroughly before initiating collections activities to ensure understanding of terms and conditions applicable to each unique situation.
- Demonstrated exceptional attention to detail in preparing and reviewing legal documentation, minimizing the potential for errors and delays in case resolution.
- Prepared comprehensive documentation for legal proceedings, ensuring accuracy and compliance with court requirements.
- Reduced company risk exposure by ensuring strict adherence to legal guidelines and regulations in collections activities.
- Implemented effective time-management strategies to handle multiple competing priorities without compromising results or quality of work.
- Stayed current on industry trends and changing regulations, adjusting strategies as needed to maintain a high level of effectiveness in collections efforts.
- Negotiated favorable settlements with debtors, achieving mutually beneficial outcomes for all parties involved.
- Maximized revenue recovery by actively monitoring assigned accounts and promptly initiating appropriate action steps when necessary.
- Increased efficiency by utilizing technology-based tools for tracking case progress and maintaining accurate records.
- Conducted thorough investigations into debtor financial situations, identifying assets available for collection efforts.
- Resolved disputes professionally and diplomatically, protecting the company''s reputation while maximizing recoveries.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
Sr Loan Processor
Premier Home Loans
01.2002 - 11.2021
- Designed customized financing solutions tailored to individual client needs, ensuring optimal results for both customers and the company.
- Worked closely with processing teams to resolve any issues that arose during the application process promptly.
- Monitored industry trends, adapting sales techniques accordingly to maintain a competitive edge in the marketplace.
- Negotiated favorable loan terms for clients by collaborating with underwriters and lenders.
- Stayed current on regulatory changes affecting home loans, ensuring compliance with all relevant laws and guidelines.
- Managed a diverse portfolio of clients from various backgrounds, providing exceptional service regardless of unique circumstances or challenges faced during the home buying process.
- Mentored new sales executives, fostering a team-oriented environment conducive to professional growth and development.
- Improved customer satisfaction ratings through consistent follow-up and communication throughout the home loan process.
Education
High School Diploma - General Studies
Liberty Union High School
Brentwood, CA06.1984
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Payment Processing
- Product restocking
- Conflict Resolution
- POS system operations
- ID Verification
Timeline
Cashier
AMPM Arco
12.2021 - Current
Legal Collector
Eskinos & Adler
09.2016 - 11.2021
Sr Loan Processor
Premier Home Loans
01.2002 - 11.2021
High School Diploma - General Studies
Liberty Union High School