Shelly Proctor
General Manager
Fort Myers
Summary
Dynamic General Manager with a proven track record at Quality Brands Dunkin, excelling in cost reduction and team leadership. Successfully implemented strategies that enhanced sales growth while fostering a positive work environment. Skilled in conflict resolution and operations management, driving employee satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Restaurant Server
Rib City
08.2023 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Established team priorities, maintained schedules and monitored performance.
General Manager
Quality Brands Dunkin
05.2022 - 09.2024
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Big Boy Restaurant
09.2015 - 06.2021
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Cashier
Kroger
10.2013 - 09.2015
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Crossroads
Capac, United States 05.2001 -
Skills
Cost reduction
Problem-solving
Task delegation
Operations management
Team leadership
Time management
Decision-making
Team motivation
Cost control
Sales growth
Conflict resolution
Timeline
Assistant Manager/Restaurant Server
Rib City
08.2023 - 04.2025
General Manager
Quality Brands Dunkin
05.2022 - 09.2024
General Manager
Big Boy Restaurant
09.2015 - 06.2021
Cashier
Kroger
10.2013 - 09.2015
High School Diploma -
Crossroads
05.2001 -
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