Shelly Ratigan
Valdez,NM
Summary
Accomplished entrepreneur with a proven track record in small business operations and customer relations, having successfully built and managed Northside Health and Fitness Center, Gutter’s Bowling Alley, and Northtown restaurant. Demonstrates exceptional leadership in staff management and business development, ensuring operational excellence and sustained growth. Skilled in strategic planning and team oversight, consistently achieving high customer retention and employee satisfaction.
Overview
38
38
years of professional experience
Work History
Owner Gutter’s Bowling Alley
Self-employeed
12.2017 - Current
Built, own and manage Gutters Bowling Alley in Taos NM.
Gutter’s is a 12 lane bowling alley, restaurant and bar. I am responsible to all aspects of the business.
Business Development Executive
Self-employeed
03.1996 - 12.2015
I built Northside Health and Fitness Center in El Prado NM. Northside Health and Fitness Center was a 12,200 square foot multi fitness center which employed 55 amazing employees. I managed NHFC for 23 years, and did not have a revolving door of employees.
Restaurant Owner
Self-employeed
06.1986 - 06.1994
I moved to Taos NM in 1986 and purchased Northtown restaurant in El Prado Nm. I owned and operated the restaurant for eight years.
Education
BA/MA - Special Education
Oregon College of Education
Monmouth, OR05.1978
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Project estimating
- Staff Management
- Marketing
- Team Oversight
- Financial Management
- Staff hiring
- Business Development
- Business launch
- Business marketing
- Consulting
- Business Administration
- Negotiation
- Sales Leadership
- Employee Development
- Product branding
- Administrative Oversight
- Contract Management
- Financial Planning
- Sales management
- Cost Reduction
- Budget Development
- Human Resource Management
- Teamwork and Collaboration
- Team Leadership
- Customer Service Management
- Effective leader
- Scheduling
- Goal Setting
- Quality Assurance
- Inventory Management
- Business Leadership
- Customer Retention
- Employee Relations
- Employee Scheduling
- Budget Control
- Staff training/development
- Delegating Work
- Employee Motivation
- Operations Oversight
- Management Team Building
Timeline
Owner Gutter’s Bowling Alley
Self-employeed
12.2017 - Current
Business Development Executive
Self-employeed
03.1996 - 12.2015
Restaurant Owner
Self-employeed
06.1986 - 06.1994
BA/MA - Special Education
Oregon College of Education
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