Shelly Renaud
Spartanburg,SC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lowes Distribution Center
Spartanburg, South Carolina
05.2021 - 11.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
CVS Healthcare
Spartanburg, South Carolina
08.2018 - 04.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Manchester High School West
Manchester06-1992
Some College (No Degree) - Psychology
Souther New Hampshire University
Manchester, NHSkills
- Report Generation
- Consultative Sales
- Data Collection
- Product Knowledge
- Data Entry
- Call Management
- Payment Processing
- Customer consulting
- Product Education
- Courteous demeanor
- Conflict Mediation
- Customer Education
- Multi-Task Management
- Microsoft Excel
- Product Promotion
- Clerical Support
- Quality Control
- Reading Comprehension
- Researching
- Customer Relationship Management (CRM)
- Grammar
- [Type] industry regulations knowledge
- Filing
- Critical Thinking
- Problem-solving abilities
- Tactful and diplomatic
- Conflict Resolution
- Computer Proficiency
- Typing proficiency
- Problem Resolution
- Building rapport
- Customer Relations
- Active Listening
- Dispute Resolution
- Typing 60 WPM
Timeline
Customer Service Representative
Lowes Distribution Center
05.2021 - 11.2023
Customer Service Representative
CVS Healthcare
08.2018 - 04.2023
High School Diploma -
Manchester High School West
Some College (No Degree) - Psychology
Souther New Hampshire University