Shelly Rinehart
Waukesha,WI
Summary
With a robust background at O'Reilly Auto Parts, I excel in customer service and inventory management, demonstrating a strong work ethic and mechanical aptitude. My proactive approach has consistently driven sales growth and fostered positive customer relationships, showcasing my ability to exceed performance expectations and collaborate effectively with teams for optimal results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sterile Processing Technician position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Sterile Processing Technician
Froedtert Hospital
10.2024 - 11.2024
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Verified and maintained proper documents and records for sterilization.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Recorded biologicals and test results.
- Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
Installer Service Specialist
O'Reilly Auto Parts
07.2023 - 04.2024
- An experienced and technical parts specialist who serviced the needs of professional customers through the store’s installer counter.
- Oversaw and directed the daily activity of the delivery specialist to ensure customers received accurate and timely order deliveries.
- Worked with installers/professional customers to develop sales relationships. Quickly and accurately took customer orders over the phone and online, invoiced customer orders, accurately picked and staged parts for delivery.
- Consistently exceeded prior years sales, monthly.
- Ensured delivery vehicles were serviced and maintained according to company standards.
- Made hydraulic hoses with hydraulic press.
- Cut brake rotors to spec using brake lathe.
Retail Service Specialist
O'Reilly Auto Parts
02.2023 - 07.2023
- Supported the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Assumed shift management responsibilities in the absence of Assistant or Store Manager.
- Led store team members in providing excellent customer service to retail and professional customers. Supervised the customer service levels on the retail sales floor to include team member execution on customer service programs.
- Ensured all merchandise, including core charges and warranties, were invoiced before product leaves the store.
- Performed all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, prepared bank deposits as needed.
- Made hydraulic hoses with hydraulic press.
- Cut brake rotors and drums to spec using brake lathe.
Retail Service Specialist
O'Reilly Auto Parts
09.2019 - 03.2021
- Supported the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Assumed shift management responsibilities in the absence of Assistant or Store Manager.
- Led store team members in providing excellent customer service to retail and professional customers. Supervised the customer service levels on the retail sales floor to include team member execution on customer service programs.
- Ensured retail customer returns and exchanges were processed in an efficient and friendly manner, refunds were issued accurately using the correct payment methods, and returned merchandise was processed or staged in the returns area correctly.
- Performed all store opening/closing duties, including performed day end procedures, verified/secured money/deposits according to company policy, preparing bank deposits as needed.
- Made hydraulic hoses using hydraulic press.
- Cut drums and rotors to spec using brake lathe.
Assistant Manager
O'Reilly Auto Parts
06.2018 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hydraulic hoses using hydraulic press.
- Cut drums and rotors to spec using brake lathe.
Retail Service Specialist
O'Reilly Auto Parts
04.2018 - 06.2018
- Assisted customers in making informed purchase choices and selecting products.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
- Collaborated with team members to achieve sales targets consistently and efficiently.
- Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.
- Cut drums and rotors to spec using brake lathe.
Parts Counter Sales Person
Hall Imports
09.2015 - 06.2018
- Accurately looked up parts for technicians and retail customers.
- Helped customers and technicians make orders via catalog for parts that were not in stock, and completed special order part requests for the customer.
- Provided in-store customer service, answered phone and email inquiries, and communicated with customers in a friendly and professional manner.
- Maintained accurate inventory, keeping the department clean and orderly.
- Master certified in Volkswagen and Mazda Parts.
Retail Service Specialist
O'Reilly Auto Parts
02.2015 - 06.2017
- Attended to customer complaints and processed product return or replacement requests.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
- Assisted in visual merchandising efforts, creating attractive displays that drove sales growth.
- Made hydraulic hoses with hydraulic press.
- Cut drums and rotors to spec using brake lathe.
Assistant Manager
O'Reilly Auto Parts
08.2014 - 02.2015
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Cut drums and rotors to spec using brake lathe.
Retail Service Specialist
O'Reilly Auto Parts
09.2013 - 08.2014
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Conducted regular inventory audits for accurate stock tracking and recording.
- Utilized upselling techniques to maximize revenue potential while meeting customer needs effectively.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
- Processed customer payments, generated bills, and filled out warranty cards.
Parts Specialist
O'Reilly Auto Parts
07.2012 - 09.2013
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Cut drums and rotors to spec using brake lathe.
Driver Specialist
O'Reilly Auto Parts
10.2011 - 07.2012
- Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
- Organized documentation for each delivery accurately, reducing errors and potential disputes with customers later on.
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
- Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
Education
Some College (No Degree) - Sterile Processing Technician
Waukesha County Technical College
Pewaukee, WI 08.2024 - 02.2025
Skills
- Critical Thinking Capacity
- Professionalism and Work Ethic
- Team Collaboration Strength
- Documentation and Record Keeping
- Continuous Learning Attitude
- Attention to Detail Focus
- Safety Compliance Awareness
- Mechanical Aptitude
- Inventory management experience
- Positive Attitude
- Customer Service
- Following safety practices
- Equipment Operation
Timeline
Sterile Processing Technician
Froedtert Hospital
10.2024 - 11.2024
Some College (No Degree) - Sterile Processing Technician
Waukesha County Technical College
08.2024 - 02.2025
Installer Service Specialist
O'Reilly Auto Parts
07.2023 - 04.2024
Retail Service Specialist
O'Reilly Auto Parts
02.2023 - 07.2023
Retail Service Specialist
O'Reilly Auto Parts
09.2019 - 03.2021
Assistant Manager
O'Reilly Auto Parts
06.2018 - 09.2019
Retail Service Specialist
O'Reilly Auto Parts
04.2018 - 06.2018
Parts Counter Sales Person
Hall Imports
09.2015 - 06.2018
Retail Service Specialist
O'Reilly Auto Parts
02.2015 - 06.2017
Assistant Manager
O'Reilly Auto Parts
08.2014 - 02.2015
Retail Service Specialist
O'Reilly Auto Parts
09.2013 - 08.2014
Parts Specialist
O'Reilly Auto Parts
07.2012 - 09.2013
Driver Specialist
O'Reilly Auto Parts
10.2011 - 07.2012
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