Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Roper

Panama City,FL

Summary

Dynamic Department Manager with proven success at Walmart, enhancing customer satisfaction and team performance through effective leadership and strategic problem-solving. Skilled in retail management and staff training, I championed a customer-first approach, driving loyalty and achieving performance targets while fostering a collaborative work environment.

Diligent [Desired Position] with proven track record in managing departmental operations and enhancing team performance. Successfully led various initiatives, resulting in improved operational efficiency and employee satisfaction. Demonstrated leadership and strategic planning skills in high-pressure environments.

A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.

Overview

32
32
years of professional experience

Work History

Department Manager/Sales Team Leader

Walmart
12.1993 - 09.2025
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.

Education

High School Diploma -

Haney
Panama City, FL
04-1989

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Decision-making
  • Safety and security
  • Customer engagement
  • Retail management
  • Sales expertise
  • Order processing

Timeline

Department Manager/Sales Team Leader

Walmart
12.1993 - 09.2025

High School Diploma -

Haney

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