Shelly Roth
Port St Lucie,FL
Summary
Accomplished Assistant Manager with a proven track record at Starbucks, enhancing customer satisfaction and streamlining operations. Expert in team building and cost reduction, achieving a 20% decrease in overhead costs. Skilled in fostering employee engagement and maintaining high-quality standards, demonstrating exceptional multitasking and vendor management capabilities.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mission BBQ
07.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Pollo Tropical
06.2018 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Starbucks
02.2015 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Sullivan High School
Sullivan, MOSkills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Employee performance evaluation
- Budgeting and finance
- Performance reviewing
- Schedule oversight
- Product branding
- Recruitment and hiring
- Orientating and training
- Closing oversight
- Customer service and satisfaction
- Sales monitoring
- Employee engagement
- Multitasking Abilities
- Customer Relations
- Reliability
- Employee Training
- Professionalism
- Team building
- Multitasking
- Cost Reduction
- Quality Control
- Time management abilities
- Vendor Management
Accomplishments
I was the ca and ta at mission bbq .This was taking care of the teammates and the community, I did the hiring and payroll. I help make sure labor and food cost was down, I took food cost down from 39% to a 26%.
Certification
Servesafe
About Me
A little about me I'm very outgoing and hard worker. I don't miss work and will do whatever it takes to get the job done.
I'm very loyal and dedicated .
Timeline
Assistant Manager
Mission BBQ
07.2019 - Current
Assistant Manager
Pollo Tropical
06.2018 - 06.2019
Assistant Manager
Starbucks
02.2015 - 06.2018
Servesafe
High School Diploma -
Sullivan High School
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