Shelly Rowden
Auburn,WA
Summary
Experienced Lead business analyst that has been with the Department of Health for 16 years and has achieved 11+ years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology, system integration and system implementation. Currently studying to achieve a Certification of Capability in Business Analysis in October 2024, from the International Institute of Business Analysis.
Overview
4
4
years of professional experience
Work History
Lead IT Business Analyst and QA Tester
Department Of Health
Tumwater, WA
09.2020 - Current
- For 3+ years, responsible for leading a team of business analysts supporting the HELMS project for HSQA, WMC, WABON and CQAC. This includes providing training, mentorship, and guidance of business analysis tasks and activities to ensure project deliverables meet deadlines.
- Serves as a liaison between executive level business partners and technical staff, clearly documenting business needs to ensure shared understanding of requirements.
- Conducts system impact analysis and cost estimation analysis for legislative changes, contributing to legislative implementation strategies and timelines.
- Evaluate the implications of proposed scope change requests and assessing impact to recommend strategies for prioritization and implementation.
- Using a hybrid approach methodology, translating high-level use cases and process flows into agile-style user stories and user journeys reflecting system requirements and design solutions.
- Communicated effectively between business units and IT departments in order to resolve any conflicts or misunderstandings.
- Performed root cause analysis of production issues and proposed solutions for resolution.
- Coordinated data conversion activities with Business Analysts, Data Services and Migration Manager(s)
- Participate in solution design sessions to confirm that approved business requirements are included and to respond to developer’s clarifying questions.
Program Manager, Medical Cannabis Program
Department Of Health
Tumwater, WA
2016 - 2020
- For 5+ years, served as lead agency subject matter expert for state Medical Cannabis Program.
- Administration of three business areas: maintenance and operations of medical marijuana authorization system (category 4 data); licensing and regulation of Medical Marijuana Consultant Certification program; and, policy and regulatory expertise relating to standards for marijuana products beneficial for medical use.
- Performed bill analysis, fiscal impact analysis and worked with policy analysts and legislators to address policy related challenges through rulemaking and legislative implementations.
- Participated in vendor selection and management process for program initiatives
- Implemented multiple system changes, gathering and documenting requirements, quality assurance testing and user acceptance testing strategies.
- Provides technical training and end-user support to 500+ retail stores and staff; includes troubleshooting, monitoring for compliance and quality assurance of automated import/export processes.
- Act as liaison between business and technical personnel to ensure mutual understanding of processes and applications to achieve successful results.
Project Manager, National Violent Death Reporting
Department Of Health
Tumwater, WA
2015 - 2016
- For 1+ year, served as lead agency expert for implementation and expansion of national public health surveillance system focused violent deaths at state level.
- Educated public on state level surveillance efforts positioning program as necessary data source for violent death prevention. Includes grant management, reporting, and budget monitoring.
- Engaging internal/external stakeholders consisting of medical examiners/coroners, law enforcement, violence prevention practitioners, researchers, local public health officials, legislature and other state agencies through in-person communication approach and reinforcing continuous communication using modern technology.
- Promoted data quality assurance by implementing data abstraction standards.
- Successfully expanded partner participation from 10 to 56+ local law enforcement, medical examiners and coroners across WA state, including Tribal partners.
- Promoted agency collaborative efforts to crosscut existing data systems at national, state and local level to reduce duplicative efforts and enhance collaboration and quality surveillance data.
- Supported county-level connections within local health jurisdictions to garner program support, visibility and to build engaging partnerships.
- Developed ongoing program evaluation used for accountability and achievement of measurable program outcomes, providing information to upper management for data-driven decision-making and improvement of program effectiveness sharing lessons learned organizationally.
Administrative Assistant to Deputy Asst. Secretary
Department Of Health
Tumwater, WA
2012 - 2015
- Provided executive level support for Assistant Secretary and Deputy Assistant Secretary while providing overall support and training of new processes and policies to all administrative assistants in all 5 offices.
- Served as SharePoint Administrator for HSQA Division. Applied Lean Green Belt methods for process improvement, identifying business needs and automating work flows. Improved process for tracking DOH warehouse inventory by 35%.
- Responsible for monitoring HR activities including outreach, onboarding, interviewing and vacancy/recruitment rates to meet identified performance measures.
- Successfully achieved business analysis certificate training and Lean Green Belt, supporting process improvement projects agency wide.
- Green Belt Lean Facilitator operates in support of agency quality improvement projects utilizing Plan, Do, Check, Act principles.
- Developed and implemented automated recruitment process and dashboard to monitor division vacancy and recruitment rates.
Administrative Assistant
Department of Health, Newborn Screening Program
Shoreline, Washington
2006 - 2012
- Supported the Director of Newborn Screening performing administrative tasks, managing databases, quality assurance of specimen collection cards, liaising with various birthing hospitals, clinics, and healthcare professionals.
- Compiled data from various sources into organized reports for review by management team.
- Managed contracts and processed invoices.
- Responsible for website maintenance and updates.
Education
Certification of Capability in Business Analysis - Business Analysis Knowledge Areas And Techniques
Watermark Learning
Minneapolis, MN01-2022
Masters in Education - Technology Education And Curriculum Development
City University of Seattle
Seattle, WA01-2017
Certified Lean Green Belt - Process Improvement Facilitation
DOH State Lean Facilitation Green Belt
Tumwater, WA01-2015
Business Analysis Certification - Business Analysis And Project Management
South Puget Sound Community College
Olympia, WA01-2014
A+ Certification Training - A+ Certification
A+ Certification (hardware, OS, Network)
Olympia, WA01-2008
Bachelor of Science - Education And Technology
Eugene Bible College
Eugene, Oregon01-2005
Skills
- Policy and Legislative Analysis
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Interpersonal Skills and Stakeholder Management
- Research
- Strategic Thinking
- Cost-Benefit Analysis
- Task prioritization
- Active Listening
- Negotiation to achieve project goals
- Advanced user of Jama, Office 365, Azure DevOps, ServiceCentral, and others
Timeline
Lead IT Business Analyst and QA Tester
Department Of Health
09.2020 - Current
Program Manager, Medical Cannabis Program
Department Of Health
2016 - 2020
Project Manager, National Violent Death Reporting
Department Of Health
2015 - 2016
Administrative Assistant to Deputy Asst. Secretary
Department Of Health
2012 - 2015
Administrative Assistant
Department of Health, Newborn Screening Program
2006 - 2012
Certification of Capability in Business Analysis - Business Analysis Knowledge Areas And Techniques
Watermark Learning
Masters in Education - Technology Education And Curriculum Development
City University of Seattle
Certified Lean Green Belt - Process Improvement Facilitation
DOH State Lean Facilitation Green Belt
Business Analysis Certification - Business Analysis And Project Management
South Puget Sound Community College
A+ Certification Training - A+ Certification
A+ Certification (hardware, OS, Network)
Bachelor of Science - Education And Technology
Eugene Bible College
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