Summary
Overview
Work History
Education
Skills
Professional Experience
Volunteer Experience
Timeline
Generic

Shelly Ruedin

Monument,CO

Summary

Accomplished leader with background in project management, customer service delivery, technology, leadership and teaming skills. Caring and business oriented. Looking to leverage my professional skills and personal drive.

Overview

22
22
years of professional experience

Work History

Project Manager

Xtech360 (formerly Xceed Group
08.2014 - 03.2019


  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Planned, designed, and scheduled phases for large projects.
  • Designed and implemented mentoring programs, education programs, employee recognition programs, and professional development processes

Global Solutions Center Manager

X-IO Technologies
08.2011 - 12.2014
  • Designed and Built 3 tier technical support organization of 30 agents and engineers from the ground up
  • This included recruiting, hiring, training, personnel management, team leadership and scheduling
  • Manage all levels of support to assist customers globally7 365 days a year
  • Managed critical situations and escalations, project management, implementation of call center software and tools
  • Implemented performance reviews and quality assurance
  • Worked with cross functional teams to establish good working relationships and develop processes
  • Led teams to manage cases from first call to closure and/or failure analysis
  • My work in building the customer service organization helped X-IO improve service and retain and gain customers.

Executive Assistant/Project Manager

Interteam International
03.2009 - 08.2009
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Skills Enablement Program Manager

IBM Global Services
01.1997 - 01.2009
  • Skills Enablement Program Manager - Lead and coordinate Americas skills teams in US, Canada and Latin America, indentified skill gaps, implemented education within IBM and 3rd party vendors, chaired the brown bag committee, led education forecasting
  • Project Manager - Capital One Transition leader for global team members, project manager for data mining for the department, managed headcount and resource allocation for the department, managed education budget, handled escalations.
  • Team Lead - Ebusiness/Strategic Outsourcing Accounts, Cendant, Solectron and Washington Mutual Trained new team members, balanced workload, managed headcount and resource allocation, coordinated and managed new accounts to the team, representative for the metrics sub-team, department education committee representative, contact for database sizings and transitions, managed education budget for department, handled escalations. Drove global resource efforts including identifying requirements for new team members and coordinating training once on board, knowledge transfer and work assignments, determine scope of work and estimate work effort, managed escalations, managed resource allocation, balanced workload, managed contractor hours. Interfaced directly with management team, customer and cross-functional teams.

Education

Master of Arts - Technology Management

The University of Denver
Denver, CO

Bachelor of Arts - Computer Information Systems

Colorado State University
Fort Collins, CO

Skills

  • Risk Management
  • Client Relations
  • Root Cause Analysis
  • Stakeholder Management
  • IT Service Management
  • Project Management
  • Cross-functional Team Leadership
  • Change Management
  • Project Scheduling
  • Resource Management
  • Requirements Analysis
  • Change Control

Professional Experience

Board Member and Volunteer - Tri-Lakes Cares 2021 to present

Serve on the Board of Directors driving the organization to a better future for our clients and community. Serve on the Public Relations Committee being the face of Tri-Lakes cares sharing knowledge and creating relationships with donors and clients. Volunteer at the food bank and for holiday programs to benefit those in our community who are less fortunate.

Volunteer Experience

Team Coordinator - Special Olympics Colorado 2019 to present

Maintain all team documentation for Colorado Caribou Alpine Ski Team, team registrations for all competitions and all team communications. Communicate to all team members to ensure a positive experience for all athletes, coaches, unified partners and families

Timeline

Project Manager

Xtech360 (formerly Xceed Group
08.2014 - 03.2019

Global Solutions Center Manager

X-IO Technologies
08.2011 - 12.2014

Executive Assistant/Project Manager

Interteam International
03.2009 - 08.2009

Skills Enablement Program Manager

IBM Global Services
01.1997 - 01.2009

Master of Arts - Technology Management

The University of Denver

Bachelor of Arts - Computer Information Systems

Colorado State University

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Shelly Ruedin